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Key Account Director - Nordics
Telavox
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted Oct 19
About this role
Join the fun! 💚 Join Telavox as a Key Account Director for the Nordics 🚀 Are you a commercially driven relationship builder who enjoys growing strategic partnerships and turning opportunities into long-term business results? At Telavox, we work closely with operators and service providers to help them grow their B2B business through innovative communication solutions. Telavox is a fast-growing digital telco that combines the reliability of telecom with the agility of SaaS. Our UCaaS platform enables operators and service providers across Europe and the Middle East to offer businesses smarter communication solutions, bringing together fixed and mobile telephony, phone systems, AI, integrations, analytics, collaboration, and omnichannel features. Our service provider customers include Mobile Network Operators (MNOs) and Cloud PBX and VoIP carriers that distribute our platform as part of their own product portfolios. We are now looking for a Key Account Director to take ownership of one of our largest and most strategic operator partnerships in the Nordics. This is an opportunity to shape a key relationship, drive upsell and revenue growth, and play an important part in our ambition to build a global software company serving operators. About the job As our Key Account Director, Nordics, you own and develop one of our most important operator relationships. Your main mission is to grow the partnership by identifying new business opportunities, strengthening relationships across the customer's organisation, and turning shared ambitions into measurable results. You are the primary point of contact and trusted advisor to the operator, building relationships from operational teams to executive management. You understand their business, priorities, and challenges, and use that insight to identify opportunities for expansion, increased adoption, and revenue growth. This includes helping the operator acquire more end customers, expand its service offering, and generate more revenue through our platform. This is a senior, commercially focused role where you lead through influence rather than formal authority. The role has no direct reports, so success depends on your ability to bring together the right people across Telavox and the operator, aligning commercial ambitions with product capabilities and operational delivery to make the partnership successful. You will report to the Head of Business Unit Telavox Platform and work closely with teams across Product, Engineering, and Customer Service Delivery. Your day-to-day work includes: • Own and develop the overall relationship with the operator, acting as their main point of contact and trusted advisor across all levels of the organisation • Build and execute a strategic account plan with clear goals for revenue growth, customer adoption, customer satisfaction, and long-term partnership development • Identify and drive upsell and expansion opportunities through new services, customer segments, and use cases • Lead commercial discussions, negotiations, renewals, and contract expansions, ensuring value for both parties • Build business cases and use commercial insights and data to identify opportunities and support decisions that drive growth • Collaborate with Product, Engineering, and Customer Service Delivery, as well as teams within the operator, to align priorities and deliver a strong customer offering • Work with the operator on joint go-to-market initiatives to grow their B2B business and increase adoption of our platform • Monitor account performance, forecast revenue accurately, and proactively manage risks, challenges, and escalations • Represent Telavox at industry events and continue building strong relationships across the Nordic operator ecosystem The role is remote or hybrid, based within the Nordics. About you You are a commercially minded relationship builder with deep expertise in telecom software solutions and several years of experience developing strategic partnerships and growing complex B2B accounts. You understand that successful account management goes beyond maintaining relationships; it requires commercial curiosity, a clear strategy, and the ability to turn customer needs into business opportunities. You are comfortable navigating complex organisations, engaging with senior stakeholders, and bringing different teams together around shared goals. You combine a long-term perspective with a strong drive to create results, and you know how to balance customer value with commercial growth. You are structured, trustworthy, and proactive. You build credibility through your understanding of the customer's business, follow through on commitments, and know how to influence people without having direct authority over them. We are looking for someone with: • Several years of experience in strategic account management or senior B2B sales, ideally within telecom software, with operators, or in a service provider environment • A proven track record of owning and growing large, complex customer relationships, including strategic account planning, stakeholder mapping, and executive engagement • A strong understanding of the Nordic telecom landscape, including key players and business models, ideally combined with an established network within the operator ecosystem • In-depth knowledge of VoIP, SIP trunking, UCaaS, and MNO or service provider business models • Experience identifying commercial opportunities, developing business cases, and negotiating complex contracts, renewals, and expansions • Strong solution-selling skills and the ability to understand technical solutions and translate them into clear customer value and business outcomes • The ability to use data and commercial insights to support decision-making, identify opportunities, and drive account growth • Strong relationship-building and stakeholder management skills, with the confidence to engage with decision-makers at all levels • A collaborative and influential way of working, bringing together teams across different functions and organisations to achieve shared results • A bachelor's degree in Business, Telecommunications, or a related field. An MBA is a plus • Fluent English, written and spoken. A Nordic language such as Swedish, Norwegian, Danish, or Finnish is a strong plus Join us at Telavox 💚 Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect. Today, we’re a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication. We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture. Read more about our new HQ in Malmö 🏠! How to apply! At Telavox, we don’t focus on fitting in. We focus on making room for everyone, regardless of background, experience, or who you are. We’re always looking for great talent, and we review applications on an ongoing basis. If you’re excited about joining an innovative, AI-driven telecom company, we’d love to hear from you! Apply with your CV and cover letter in English. Please note that, in accordance with GDPR, we only accept applications through our recruitment system, not by email. Looking forward to your application! Learn more about what we do ⬇️ • Department UCaaS Platform Locations Malmö , Stockholm , Oslo , Helsinki , Göteborg, Aarhus We are curious, want more, and lead the way. I build successful relationships. I think and act big picture. I have the courage to take decisions and act. Simplicity makes us smarter and faster. We learn from success and mistakes. I take initiative and follow through. We keep promises. I chase greatness. We set goals, achieve them and celebrate. My effort builds our success - what I do matters. I seek and share across all boarders. We fight and win together. We are inclusive and friendly. I am straightforward and listen to understand. I create great workdays. We are Telavox Telavox is a telecommunications software company with more than 20 years of experience enabling rewarding conversations. Our headquarters are in Malmö, Sweden, and we have offices and Telavoxers across the world. This is a fast-changing environment. We do not overdo things, we are on to the next challenge. Working here is for people who want to have fun (one of our core values!), be creative, and who rather ask for forgiveness than permission. About Telavox Telavox develops world-leading communications platforms with solutions for smart and efficient telephony, PBX, chat and much more. Regardless of whether it involves an entrepreneur-driven startup or a giant among giants, Telavox contributes to making companies more transparent, efficient and accessible.