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ServiceNow Business Process Consultant
GeekSoft Consulting
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted Oct 15
About this role
• Help design, build and continuously improve the clients online platform. • Research, suggest and implement new technology solutions following best practices/standards. • Take responsibility for the resiliency and availability of different products. • Be a productive member of the team. Requirements • Minimum 5 years of experience in a professional services organization or equivalent combination of education and experience. • Business Process Consultants (BPCs) build trusted, long-term customer relationships by delivering high-quality consulting services and driving end-to-end business process improvements. • Collaborate with technical consultants, business stakeholders, and operations teams to gather requirements, facilitate workshops, define functional specifications, and design optimized workflows. • By leveraging domain expertise and ServiceNow capabilities, they identify process improvement opportunities, implement automation, and ensure successful delivery of customer outcomes. • Leverage domain expertise to design efficient workflows aligned with customer journeys, driving business value and long-term success. • Collaborate with technical consultants and business stakeholders to gather requirements, conduct workshops, and translate business needs into functional specifications. • Develop user stories, acceptance criteria, testing strategies, and knowledge transfer documentation to ensure consistent and high-quality delivery. • Analyze existing workflows, identify improvement opportunities, and recommend solutions using ServiceNow capabilities and industry best practices. • Share customer insights and feedback with product teams to support continuous improvement and promote best practices. • Resolve escalations from junior ES team members and demonstrate readiness to lead functional engagements independently. • Coach and mentor Associate Business Process Consultants to support their professional development. • Guide customers in developing user stories, acceptance criteria, testing strategies, and knowledge transfer documents, while supporting reviews and approvals. • Maintain relevant ServiceNow workflow certifications and continuously update domain and platform knowledge. • Apply AI tools and capabilities to optimize workflows, automate processes, generate insights, and support customer business objectives. • Strong knowledge of ServiceNow workflows, process optimization, and business process consulting. • Relevant ServiceNow certifications aligned with the respective workflow domain. • Experience integrating AI into business processes, decision-making, and problem-solving, including workflow automation and AI-driven insights. • Understanding of core AI concepts, ethical considerations, and platform capabilities, with the ability to explain their relevance in customer engagements. • Ability to use AI tools to streamline workflows, generate insights, and support strategic initiatives. • Strong analytical and problem-solving skills, with the ability to drive complex issues through analysis and resolution. • Ability to manage projects independently, demonstrate creativity, and take ownership of deliverables. • Strong collaboration, communication, stakeholder management, and customer engagement skills. Benefits Fixed Term Employment Contract Work-Life Balance Flexible Work Mode What GeekSoft Consulting Offers • International, collaborative consulting culture with clear career development paths. • Comprehensive Swedish benefits package emphasizing well-being, mobility, and career growth.