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Brazilian Portuguese Social Media Agent – Athens
Cross Border Talents
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Source date: 10/30/2026
About this role
About the Role Are you fluent in Brazilian Portuguese and motivated to help make the internet a safer place? We are recruiting for an international team that supports a leading global social media platform and keeps the online experience safe and positive for millions of users. The role combines three kinds of work: reviewing user-generated content and ads against community standards, investigating user reports, and supporting users by chat, email and outbound calls. You will work on-site from a modern office in Athens. Key Responsibilities • Review posts, comments, videos and ads against community standards and platform policies • Investigate and act on user reports of abuse, harassment or policy violations • Support users by chat, email and outbound calls with account, payment and general inquiries • Identify and escalate cases not covered by existing policies, and contribute to policy updates • Contribute to data gathering for machine-learning initiatives • Maintain a high standard of accuracy and efficiency in all tasks Requirements • Native or C1-level Brazilian Portuguese • B2–C1 English, needed for training, the knowledge base and client policies • 1–3 years of experience in BPO, customer support, tech support or content moderation • Strong decision-making, critical-thinking and problem-solving skills • Excellent written communication • Cultural awareness of Brazil's social and political environment • Typing speed of at least 30 WPM • Resilience and the ability to handle sensitive content professionally What's on Offer • Competitive monthly salary with structured salary progression • Monthly productivity bonus based on performance • Monthly food allowance for on-site attendance • Dedicated well-being support, including counselling, regular check-ins and well-being activities • Day shifts, Monday to Friday, with occasional weekend shifts in some teams • Full training and a multicultural, international team environment Important to Know • This role may involve exposure to sensitive content. Full well-being support and clear escalation paths are provided. • This is an 8-month contract. • Relocation support is not included for the on-site role. • A remote option from abroad is also available under different terms. Ask your recruiter for details. Apply Now If you are a Brazilian Portuguese speaker with a background in support or moderation and want to build your career in Athens, apply today.