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Spanish Customer Support Representative
Twentoo Consulting
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted Oct 21
About this role
Position: Customer Support Representative Location: Lisbon/Porto, Portugal Work model: 100% On-site Employment type: Full-time DUTIES AND RESPONSIBILITIES: • Provide friendly, efficient support as the first point of contact for a global community of users • Handle and resolve customer issues across inbound calls, chats, and emails • Identify and escalate issues appropriately • Write thoughtful, accurate responses and customise prepared templates for customer communications • Research and troubleshoot problems using available resources • Arbitrate between users when needed • Manage multiple concurrent tasks effectively REQUIREMENTS: • Spanish at C2 level and English at B2 level • High school diploma • Customer service skills, including complaint handling, troubleshooting and problem solving • EU citizenship • Based in Lisbon or willing to relocate to Porto • Available for on-site work on rotational shifts within a 24/7 operation OFFER: • Performance bonus based on KPIs, applicable from the 4th month • Meal allowance • Christmas and Holiday bonuses • Health insurance plan after 6 months on contract • Relocation support for EU citizens, including travel ticket reimbursement • And many more!!