EXPLORE YOUR NEXT CHAPTER
Solutions Engineer (Pre-Sales & Delivery)
Visor.ai
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted 2 days ago
About this role
About Visor.ai Visor.ai is an agentic AI platform that helps enterprises automate and optimize customer service with AI Agents across voice, chat and quality management. Our agents learn from each business, take action across systems and handle high-volume interactions, while supporting human agents in complex cases and turning conversations into actionable insights. Our clients achieve up to 85% automation while keeping full control over their customer experience. Founded in 2016 with headquarters in Lisbon, we work with clients across Europe, Africa and Latin America. Ten years on, we are an established company with consistent growth and a mature product. We have kept what made us different from day one: a dynamic, ambitious team, short decision paths and room for people who want to build. Your mission We're looking for a Solutions Engineer to join our team in Portugal. Your mission is to bridge the gap between our clients' business needs, our AI solutions and the teams responsible for delivering them. You'll be involved throughout the customer journey, from the first technical conversations and solution design to project planning and implementation. You'll work closely with our sales, functional and technical teams to understand client challenges, design the right solution, assess its feasibility and make sure what we promise is what we deliver. This is a hands-on, client-facing role that combines technical pre-sales, solution design, delivery coordination and resource planning. You'll be the technical face of Visor.ai , helping clients understand what's possible while ensuring our teams can deliver it successfully. Location: Portugal, remote-first Team: Customer Solutions & Success Level: Mid Focus: Designing technically sound AI solutions, supporting pre-sales and ensuring successful project delivery. What you'll do: Design the right solution • Lead discovery sessions with client stakeholders across business, operations and IT to understand their needs, challenges and technical requirements. • Translate business requirements into functional and technical solution designs, defining scope, assumptions, dependencies and integration needs. • Assess technical feasibility and identify the best approach to implement AI Agents across voice, chat and quality management. • Work with APIs, REST integrations, webhooks, CRMs and contact center platforms to define how Visor.ai connects with clients' existing systems. • Estimate functional and technical effort, identifying potential risks and ensuring realistic project scopes and timelines. Support pre-sales • Prepare and deliver tailored product demonstrations and Proofs of Concept (PoCs) based on specific client use cases. • Work closely with the Sales team throughout the pre-sales process, providing technical expertise and helping shape solution proposals. • Contribute to technical sections of RFPs, security questionnaires and integration assessments. • Present and defend proposed solutions with both technical and business stakeholders, ensuring expectations are aligned from the start. Coordinate delivery & resources • Translate sold solutions into structured delivery plans, breaking projects down into tasks, dependencies and resource requirements. • Coordinate the allocation of functional and technical resources across multiple ongoing projects, balancing priorities and team capacity. • Work closely with Implementation and Technical teams to ensure a smooth handover from pre-sales to delivery. • Stay involved throughout implementation, acting as the main technical point of contact and ensuring the delivered solution matches what was agreed with the client. • Identify delivery risks, scope changes and resource constraints early, helping teams make informed decisions. Build strong client relationships • Act as a trusted technical advisor throughout the customer journey, from initial discovery to implementation. • Lead technical workshops, project follow-ups and solution validation sessions with clients. • Manage technical expectations and communicate complex concepts clearly to both business and IT stakeholders. • Identify opportunities to expand existing solutions through new use cases, integrations and AI capabilities. What we're looking for • 4+ years of experience in Solutions Engineering, Technical Pre-Sales, Technical Consulting, Software Delivery or a similar client-facing role. • Experience designing and proposing software solutions in a B2B environment, ideally within enterprise accounts. • Strong understanding of integrations and technical architectures, including REST APIs, webhooks, CRMs and contact center platforms. • Ability to translate business requirements into functional and technical solution designs. • Experience estimating project effort, defining scope and identifying technical dependencies and risks. • Experience coordinating technical and functional teams, managing project priorities and allocating resources across multiple projects. • Confidence in leading client-facing meetings, workshops and technical presentations, engaging with both senior business stakeholders and IT teams. • Excellent communication and stakeholder management skills, with the ability to explain complex technical concepts in a clear and practical way. • A structured, analytical and proactive mindset, with strong ownership and attention to detail. • Native Portuguese and professional English. • Availability for occasional business travel in Portugal and Spain. • Legal eligibility to work in Portugal. Nice to have • Experience in contact centers, Customer Experience (CX) or BPO environments. • Practical knowledge of LLMs, AI Agents, NLU, voicebots or chatbots. • Experience with enterprise SaaS solutions and complex integrations. • Previous experience in consulting firms, system integrators or technology companies (e.g. Big4 or enterprise software providers). • Professional Spanish. • Experience working with banking or insurance clients. What we offer • Competitive pay, reviewed regularly as you grow with us. • Real room to grow, in a company that's expanding internationally. • AI agents and product support that take the heavy lifting off your plate. • Health insurance. • Flex Benefits. • A remote-first model. And when you feel like seeing the team, our offices have free coffee, arcade machines, rooftops and terraces, plus occasional team events. Our recruitment process We keep things simple, transparent and focused on real examples of your work. • Introductory call with our Talent team (30 min). • Interview with your future manager, where we'll talk through deals you've won and lost (60 min). • Final stage: a practical case with a discovery and proposal role-play. • Reference checks, always with your consent. Ready to help companies take their customer experience to the next level? Apply through this page, we'd love to meet you. Department Customer Success Roles Location Portugal Remote Remote status Fully Remote Employment type Full-time Employment level Support Workers