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IT Support Technician (French) | Porto, Portugal (Relocation Support)
CB Talents SP
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted yesterday
About this role
You'll support a French fintech platform that automates accounting and finance for SMEs: real bugs, real data, real business owners waiting for answers. In French. What you'll actually do • Take over escalated tickets, chats and video calls that L2 couldn't close • Dig into application errors: reproduce, analyse, diagnose • Check customer data directly in the database (MySQL) to catch errors at the source • Work with Postman, Slack and the support team to get to the root cause • Propose improvements to management based on the incidents you see • Join the company's ongoing training and development programmes You're a fit if you have • Fluent French (it's the whole point) • English B2 (training is in English) • Working knowledge of MySQL/SQL, Postman, Slack and MS Office • Strong troubleshooting and ticket-handling skills • Clear written and spoken communication, customer focus, willingness to learn What you get • Remote work from Portugal (one on-site day per quarter at the Porto / Vila Nova de Gaia office) • Paid training: 12 working days, 8h/day, in English, €185.60 net/week • Health insurance from day one • 12-month fixed-term contract; permanent contract for employment beyond 2 years • 20 days holiday in year one (pro-rata), 22 days afterwards • Schedule: 40h/week, Mon–Fri, rotating shifts between 08:00 and 17:30 • Two pay options (monthly, 22 working days, gross): Option A: No housing, €1,318.34 total cash • Base salary: €998.00 • Christmas allowance: €83.17 • Holiday allowance: €83.17 • Meal allowance (€7/day): €154.00 Option B: With housing, €1,259.34 total package (€1,059.34 cash + €200 housing benefit) • Base salary: €776.00 • Christmas allowance: €64.67 • Holiday allowance: €64.67 • Meal allowance (€7/day): €154.00 • Housing benefit-in-kind: €200.00 Why French speakers should apply • Your language is the filter. Few people combine native-level French with SQL and API troubleshooting. You skip the crowd. • Move to Portugal on a real job, with paid training and an optional housing package. • Learn fintech from the inside: how accounting software breaks and how it gets fixed. • Build technical skills (SQL, APIs, debugging) that carry over to QA, product, ops or engineering-adjacent roles. Ready to stop reading scripts and start solving more technical ones? Apply now.