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Global Support L2
OutSystems - Software em Rede S.A.
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted Oct 22
About this role
There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems! As a Global Support L2 Engineer, you will serve as a key problem solver on our global technical support team, tackling complex technical challenges while delivering exceptional experiences to our international customers. You will join an inclusive environment that begins with a comprehensive training program designed to equip you with the domain knowledge and technical confidence needed to resolve real-world platform issues. If you bring strong technical expertise, a collaborative mindset, and clear communication skills, we encourage you to apply. Key Responsibilities * Troubleshoot platform-related issues, with a focus on identifying and resolving system performance bottlenecks. * Provide technical solutions and alternative approaches, collaborating with customers to determine the optimal path forward. * Utilize logging and diagnostic tools to perform root-cause analysis and optimize system performance. * Bridge communications with internal engineering and product teams to contribute to continuous product improvements. * Interact effectively with diverse cross-functional teams and international clients across multiple time zones and cultures. * Document support cases and resolutions to maintain high team knowledge-sharing standards. Must-Have Requirements * Application Servers: 2+ years of experience troubleshooting Application Servers (e.g., IIS) performance issues and delivering clear technical recommendations. * Databases: Intermediate proficiency with database query optimization (SQL Server or Oracle). * Networking: Practical understanding of network protocols including TCP/IP, HTTP/HTTPS, FTP, DNS, SMTP, and SSH. * Education & Experience: Bachelor’s or Master’s degree in Engineering, Computer Science, or a related technology field (or 2 to 3 years of relevant work experience in lieu of a degree). * Communication: Fluency in English with strong written and verbal communication skills. Ways to Stand Out from the Crowd: * Experience with low-code platforms (e.g., OutSystems). * Familiarity with .NET web application development (C#, [ASP.NET](http://ASP.NET)). * Exposure to modern web development technologies (Java, JavaScript, React, CSS, HTML). * Knowledge of web services (REST/SOAP) and data formats (XML, XSD). * Familiarity with mobile technologies (iOS, Android Studio, Cordova/PhoneGap). More about OutSystems OutSystems is a leading AI Development Platform built for the enterprise. Global organizations trust OutSystems to rapidly build mission-critical apps and agents, modernize legacy processes with agentic systems, and govern their entire AI portfolio across complex regulatory environments, all on one unified platform. As the future becomes agentic, our customers need us now more than ever. While AI has opened the door to extraordinary possibilities, most large organizations find themselves stuck on one side of the "enterprise gap" because AI by itself doesn't solve their complex use cases and business challenges. OutSystems bridges the "enterprise gap" by combining the speed of generative AI with a deterministic, enterprise-grade framework. We provide the tools for teams of any size to deliver high-quality, reliable AI solutions that drive real business impact. We are looking for passionate, talented, and motivated people to join us as we empower organizations to build, deploy, and scale the next generation of enterprise software. While we are leading the charge into the agentic era, our mission is broader: we are the platform enterprise leaders trust to evolve their entire business, accelerating innovation through secure, governed human-AI collaboration. OutSystems is a global company, with more than 900k developer community members, 1,700 employees, more than 600 partners, and thousands of active customers in over 75 countries and across 21 industries. Founded in 2001, OutSystems now has offices in the United States, United Kingdom, the Netherlands, Portugal, Germany, the UAE, Japan, Hong Kong, Malaysia, Australia, India, and Singapore, and includes a thriving, worldwide community of remote employees. Our customers are some of the world's most recognizable brands across diverse industries— such as Toyota, Heineken, Bosch, KeyBank, and UCLA—who trust OutSystems to deliver ROI and transformational impact. Consistently recognized as a leader by top analyst firms Gartner, IDC and Forrester, OutSystems continues to shape the future of enterprise software development in the agentic era. We are proud to be named a leader in more than 100 categories on G2, including #1 in Customer Satisfaction in Enterprise Low Code Development, and most recently as a leader in AI Agent Building in the G2 Spring 2026 Reports. Working at OutSystems Our culture is built on our core values of Trust, Customer Success, Innovation, and Alignment. We operate as one global OutSystems team, taking ownership to pursue our vision of being the AI platform enterprise leaders trust to build, secure, and evolve their most critical applications and systems. What do we have to offer you? * A company at the vanguard of the agentic revolution, where we don’t just react to AI innovation—we architect it. Joining OutSystems means stepping onto a high-growth rocket ship that combines the fearless agility of a startup with the sophisticated, global foundation of an enterprise powerhouse. * Real growth opportunities. We don't just talk about development; we invest in it through structured programs designed to scale your expertise. Whether you are aiming for vertical progression, exploring lateral moves into new domains, or mastering specialized AI skills through our Professional Development Fund and Internal Mobility Program, we provide the resources to get you there. * A global collective of world-class talent, where you’ll collaborate with enterprise software legends and sought-after thought leaders. At OutSystems, our industry experts aren't just visionaries—they are accessible, approachable mentors who are deeply invested in your growth as we architect the agentic future together. OutSystems nurtures an inclusive culture where talented individuals from all backgrounds are empowered to learn, experiment and make an impact. . We believe that driving our next phase of growth requires the radical creativity that only comes from diverse perspectives. We are committed to building a team as global and diverse as the organizations we serve, ensuring every individual can perform to their full potential. As an equal opportunity employer, all qualified applicants receive equal consideration regardless of race, origin, religion, sex, sexual orientation, gender identity, disability, veteran status, or any other protected status. OutSystems is the leading AI Development Platform built for the enterprise. Global organizations trust OutSystems to rapidly build mission-critical apps and agents, modernize legacy processes with agentic systems, and govern their entire AI portfolio across complex regulatory environments, all on one unified platform. We are looking for passionate, talented, and motivated people to join us as we empower organizations to build, deploy, and scale the next generation of enterprise software. While we are leading the charge into the agentic era, our mission is broader: we are the platform enterprise leaders trust to evolve their entire business, accelerating innovation through secure, governed human-AI collaboration. Don't see the job you are looking for? You can submit a resume for future consideration. OutSystems is a leading AI Development Platform built for the enterprise. Global organizations trust OutSystems to rapidly build mission-critical apps and agents, modernize legacy processes with agentic systems, and govern their entire AI portfolio across complex regulatory environments, all on a unified platform. OutSystems is consistently recognized as a leader in enterprise software development by Gartner, IDC, and Forrester, and ranked #1 in Customer Satisfaction by users on G2. Business leaders, IT executives and developers choose OutSystems to accelerate internal innovation without compromising reliability and security. Founded in 2001, the OutSystems ecosystem includes more than 85 million end users, over 600 partners, and thousands of active customers in 75+ countries across 20+ industries. Learn more at [www.outsystems.com](http://www.outsystems.com/). Ready to join the global leader in AI Development and be part of a transformative journey? OutSystems awaits, where your talent meets unparalleled opportunity!