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Customer Support Specialist
Powerdot
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted Oct 16
About this role
Charging your car should feel as natural as charging your phone. That's the future we're building: a network of EV chargers where life happens. We don't just install chargers. We accelerate sustainable mobility. We obsess over partnerships. We grow relentlessly: our network, our partners, and ourselves. Our mission is as simple as it is ambitious: Accelerate Sustainable Mobility by investing in, installing, and operating EV charging stations through an innovative business model. We help businesses find the right charging solutions for their customers and make EV charging more accessible, reliable, and integrated into everyday life. We are Partner Obsessed 🤝 — creating tailor-made solutions that better serve our partners and their customers. We're driven by the challenge of making EV charging simpler and more readily available 💡. And we're committed to growing relentlessly 📈 — our network, our partners' businesses, and the professional development of our team. If you're here, you're probably not looking for "just a job." Neither are we. 😎 We're driven by impact and always looking for people who thrive on turning bold ideas into reality. If that sounds like you, you'll feel at home here. We're looking for people who see challenges as opportunities, thrive in fast-growing, high-energy environments, and want to shape the future of mobility, not just watch it unfold. At Powerdot, you'll get freedom, ownership, and responsibility. The space to experiment. The chance to scale your ideas. And a team that's always pushing the edge of what's possible. 🚀 About this Role As our Customer Support Representative – Multilingual, you'll hold a key position within the Operations team, directly responsible for the frontline customer experience across Powerdot's charging network. You'll operate at the centre of the electric mobility ecosystem, where drivers, chargers, and technology meet. Your mission is to deliver an effortless EV charging experience for thousands of drivers every day — handling customer contacts across multiple channels, monitoring charger health, and turning issues into quick, reliable solutions. You'll act as the voice of the customer inside Powerdot, ensuring problems are resolved with care and recurring insights reach the teams that can fix them at the source. How You'll Shape Our Story: Your day-to-day will include: * Handling a high volume of customer contacts through multiple channels — calls, emails, and chat. * Investigating and troubleshooting issues to determine root causes and deliver quick, effective solutions. * Monitoring the network of EV chargers — proactively identifying, triaging, and resolving operational issues. * Mastering multiple support platforms, tools, applications, and knowledge bases. * Triaging and escalating urgent technical or operational issues for swift resolution. * Documenting customer interactions thoroughly and highlighting recurring trends to team leads and management. This Is About You, Not Us 🫵: * Fluent in French, Portuguese, Spanish, and English (spoken and written) — Flemish or Polish are a big plus. * An empathetic mindset — you understand the user experience and handle requests with care, patience, and creativity. * Strong written and verbal communication skills across different media. * A proactive spirit — independent, entrepreneurial, and comfortable in a fast-paced environment. * Based in Lisbon (or ready to relocate) and flexible to work rotating shifts. * A passion for electric mobility and sustainability. The Kind of Energy We're Looking For: * We're not into titles, egos, or corporate buzzwords. We're into people who make things happen. * You lead and listen. You bring clarity to customers while staying attuned to what internal teams need to fix issues at the source. * You own your stuff. You don't wait for instructions: you see an issue and you take it through to resolution. * You're calm under pressure. You keep your composure when the queue is full and a driver is frustrated. * You bring structure to complexity. You turn scattered customer feedback into clear, actionable signals for the team. * You've got a green heartbeat. Sustainability isn't just cool, it's core. You care about making electric mobility effortless for everyone. * You balance hustle with humanity. You love the buzz of teamwork and bring real empathy to every interaction. * You grow on purpose. You're eager to learn and help Powerdot raise the bar on the customer experience. How you'll be Powered up? * 🏥 Private health insurance coverage * 💪 Gym membership to support your wellbeing * ⏰ Flexible working hours and contract options (20h or 40h/week) * 🌍 Annual offsite to celebrate achievements and connect with colleagues * 🤝 Regular team-building activities with your local team * 📚 English training to support collaboration across all markets and teams * 🍩 Free office snacks, unlimited coffee, and meal allowance for every worked day * ⚡ Special discounts for charging your electric vehicle Our Promise To You The best solutions come from different voices. We're committed to building a culture where inclusion, respect, and equal opportunity are part of everyday life. At Powerdot, everyone is encouraged to contribute ideas, challenge assumptions, and create positive change. Whether you're resolving a driver's issue, spotting a network problem before it escalates, or flagging the recurring trend that improves the experience for thousands, your contribution matters. At Powerdot, you'll have the space to learn, take ownership, and help build a network that performs at its best. Your voice helps power the future — literally.