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Commercial Customer Success Manager (m/f/d)
much. GmbH
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted Oct 21
About this role
About much. GmbH Welcome to much. Consulting! We are a fast-growing international consultancy specializing in business IT & ERP systems. We provide cutting-edge solutions for clients across diverse industries, but we know that going live is just the beginning. We are looking for a highly driven Commercial Customer Success Manager to take ownership of our Support Hub's commercial success. If you are a natural relationship builder with a fierce sales mindset, someone who sees every client interaction as an opportunity to add value, cross-sell, and negotiate, this is your chance to shine. Become part of an international team of creative problem solvers and drive real revenue! Our offer • Real impact: with us, nothing is set in stone - you have the freedom to shape company processes, build out the commercial wing of the Support Hub, and implement your own ideas. • Innovative work culture: look forward to short, flexible decision-making paths and lean processes that let you move fast • Flexible working: We value results over hours — structure your work around your life • Competitive salary: you will receive an annual salary range between €32.000 and €42.000 / year • Plenty of additional benefits: sales commissions (uncapped), top insurance, self-learning budget, state-of-the-art equipment - we value our employees & do our best to show it Who you are • Relevant university degree • At least 2 years of proven experience in Customer Success, Account Management or B2B Sales; ideally within the IT, software, or ERP sectors • Sales and customer-centric mindset, with experience to pitch solutions and close deals • Proactive and self-learner, you create your pipeline of activities and learn quickly • Excellent communication skills to convince customers via email or in a call • Fluent in English (C2) and highly proficient in German (B2 or higher) Your mission • Own the whole sales pipeline of Managed Services (Customer support, hosting, BI & other subscriptions products) • Make sure customers renew their packages (avoid churn) and highlight opportunities to upsell / cross-sell (grow your pipeline) • Develop slide decks & sales materials in collaboration with marketing to help with sales process • Collect client feedback and turn it into actionable process improvements and sales opportunities • Partner closely with operational teams to ensure seamless service delivery while maintaining a sharp focus on client satisfaction and account growth. Ready to eliminate the boring? If you’re an elite customer success manager looking for a fast-paced environment with short decision-making paths, let’s talk. much. Consulting is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.