English Remote Technical Support Specialist

Cross Border Talents

Location: Lisbon
Work arrangement: Remote
Job type: Full-time
Posted Oct 25

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Key skills in this ad

Skills and tools

IT support

Languages

English

Picked out automatically from the employer's ad. Read the full description before applying.

About this role

About the role As a Remote Technical Support Specialist in Lisbon, you will help English-speaking users with software installation, account access and everyday troubleshooting. You will use approved remote desktop tools to see the problem on the customer's own screen, which makes it easier to diagnose and explain what needs to happen. Security is important in this work, so you will always follow our verification steps before taking control of a device and you will never ask for passwords in writing. Each session should leave the customer with a working solution and a clear understanding of how to avoid the same problem next time. You will record every session in our ticketing system, and you will flag recurring issues to your team lead so that knowledge base articles can be updated. Requirements

Pay

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