Inetum is a global leader in IT services, dedicated to delivering innovative solutions to our clients. We are committed to fostering a dynamic, inclusive, and diverse work environment where creativity and collaboration thrive. Present in 19 countries, we are a team of more than 28,000 professionals worldwide.
Job Description
The Application Functional Support Specialist will support a production environment that exchanges information with multiple connected systems. The role combines technical and functional support responsibilities, ensuring platform stability and acting as a bridge between business users and IT teams.
Main Responsibilities:
Provide technical and functional support for business applications.
Manage and resolve incidents affecting application services.
Monitor application performance and support operational maintenance activities.
Collaborate with Development, IT, and Back Office teams to improve application functionality and user experience.
Perform analysis and testing activities in UAT environments.
Support application releases and deployment activities.
Maintain support documentation, user guides, and operating procedures.
Identify opportunities to automate repetitive operational tasks.
Contribute to service quality improvements through analysis and monitoring.
What You'll Bring:
6โ10 years of experience in application support or a similar environment.
Knowledge of Financial Markets, including products, cash flows, and securities.
Experience in technical and functional support activities.
SQL knowledge.
Unix/Shell Unix knowledge.
ITIL knowledge.
Strong incident management and problem-solving capabilities.
Excellent communication and collaboration skills.
Strong analytical mindset and attention to detail.
Professional proficiency in English.
Additional Valued Experience:
ServiceNow or a similar ticketing platform.
ALM.
OMR - SS&C.
Experience with release management and monitoring tools.
Pay
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Visa sponsorship and relocation: not stated in the ad.
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