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Team Leader with Swedish - Scandinavian Airlines
Concentrix CVG International sp. z o.o.
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted 10 days ago
About this role
Job Title: Team Leader with Swedish - Scandinavian Airlines Job Description The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. Essential Functions/Core Responsibilities * Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements * Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly * Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment * Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations * Communicate expectations to employees and provide timely updates * Provide subject matter expertise in handling escalated customer calls as needed * Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities * Stay current on internal work processes, policies and procedures. Attend required manager development training * Promote the Concentrix values through both behavior and attitude, including being an advocate for team members Candidate Profile * Languages: Swedish C1/C2 + English B2/C1 * Team Leader/ Supervisor experience will be considered as advantage * Associate's degree in related field with two to four years of relevant experience preferred * SAS Product and procedures knowledge will be considered as priority * Highly motivated individual with skills to develop and coach team members to achieve performance expectations * Work well under pressure and follow through on items to completion * Strong communication skills, both written and verbal * Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable * Ability to mentor, coach and provide direction to a team of employees * Willingness to work a flexible schedule Location: OnSite Location: POL Warsaw - Al. Solidarności 171, Building B-3rd Flr Language Requirements: English, Swedish (Required) Time Type: Full time2027-02-01 Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.