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Quality Assurance (QA) Specialist
Ansell
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted 2 days ago
About this role
Why Ansell? Ansell is a leading global provider of protection solutions. We design, develop, and manufacture a wide range of products that meet the ever-changing needs of our markets and industries. Protection is our primary concern, as millions of people around the world depend on Ansell in their professional and personal lives. Discover more about our company, our team, and our values by visiting us at https://www.ansell.com GENERAL SUMMARY OF POSITION Ansell is looking for a Quality Assurance (QA) Specialist to join our Regional QA team in Krakow, Poland. In this role, you will coordinate and administer customer-facing quality and compliance with information requests across EMAE and APAC. Acting as a central point of coordination, you will work closely with manufacturing sites and relevant business functions to ensure customer requests are managed consistently, accurately and within agreed timelines. You will support the delivery of quality and compliance documentation, customer audits and agreements, KPI reporting and audit readiness, while ensuring communications remain aligned with applicable regulatory requirements and Ansell Healthcare Europe’s Quality Management System (QMS). RESPONSIBILITIES • Act as the primary regional coordinator for customer questionnaires, surveys, quality agreements and compliance information requests. • Coordinate completion of customer communication requests within the KPI target of 12 working days, managing timelines and stakeholder follow-up. • Maintain customer communication logs and document repositories and coordinate internal reviews and approvals before information is released externally. • Coordinate requests for quality and regulatory documentation, including Certificates of Analysis, Certificates of Conformance, Declarations of Conformity, ISO Certificates, Free Sales Certificates, REACH Statements, Food Contact Declarations, Product Test Reports and environmental, sustainability and compliance statements. • Liaise with Regulatory Affairs, Plant QA, Manufacturing Sites and Business Units to obtain approved documentation. • Coordinate customer requests relating to manufacturing locations, supply chain mapping, business continuity, logistics, sourcing, packaging and sustainability programmes. • Support customer quality and technical agreements, supplier assessments, qualification packages, tender submissions and supplier compliance assessments. • Coordinate external customer audit requests involving Ansell Healthcare Europe, manufacturing plants and outsourced manufacturers. • Maintain external customer audit registers and trackers and support pre-audit readiness, documentation, action tracking and follow-up activities. • Monitor customer communication performance and prepare KPI reports, dashboards, scorecards and trend summaries. • Maintain reporting tools and repositories including Smartsheet, Power BI and SharePoint. • Identify recurring customer requirements, data patterns and opportunities for automation or process improvement. • Support Quality Management System activities, audit readiness, document management and continuous improvement initiatives. • Participate in Regional QA meetings and projects and develop effective working relationships with stakeholders globally. KEY POSITION REQUIREMENTS Education • Bachelor’s degree in Science, Quality, Regulatory Affairs, Business Administration, Supply Chain or a related discipline. Experience • Minimum 7 years of experience within Quality Assurance, Regulatory Affairs, Customer Service or Supply Chain. • Experience coordinating customer questionnaires, audits, certifications or compliance documentation. • Exposure to ISO 9001 and/or ISO 13485 quality management environments preferred. Knowledge and Skills • Understanding of Quality Management Systems, customer audit processes and third-party assessment requirements. • Understanding of regulatory certifications, declarations and compliance documentation. • Knowledge of supply chain and manufacturing operations preferred. • Excellent stakeholder management, communication and influencing skills. • Strong organisational and coordination abilities with the ability to manage multiple projects simultaneously. • Strong attention to detail and data accuracy. • Customer-focused mindset with strong problem-solving and prioritisation skills. • Ability to work independently with limited supervision. • Advanced Microsoft Office skills, including Excel, PowerPoint and Teams. • Experience with document management and reporting tools such as SharePoint, Smartsheet and Power BI is desirable. • Fluent in English. Other requirements • Based in Krakow, Poland • Ability to occasionally travel to Ansell offices, warehouses, manufacturing sites or customer locations and support global time zones when required Join us to lead the world to a safer future - apply today! Please submit your resume in English. What benefits and opportunities does Ansell offer? • Competitive compensation, including a performance-based annual incentive • Flexible and hybrid schedule • A culture of belonging and inclusion, where collaboration thrives and everyone feels seen, heard, and empowered, across our global community • Ansell University programs to develop professional and interpersonal skills • Opportunities to advance and grow within the company Equal Opportunity Employer • Ansell commits to securing an equal opportunity recruitment and selection process. All interested candidates are encouraged to apply and will receive consideration for employment regardless of age, sex, gender identity, sexual orientation, race, color, ethnic origin, religion, disability, genetic information, or any other factors that could be deemed discriminatory. • Our Commitment to Diversity Equity and Inclusion: Ansell's vision is about creating safe spaces where diverse perspectives are valued alongside individual contributions. We believe everyone deserves to belong, feel included, and be empowered to achieve success. Follow us on Instagram , Twitter , LinkedIn , YouTube and Facebook .