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Customer Experience Associate ( English)
IG Europe GmbH
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted Oct 13
About this role
Job Title Customer Experience Associate ( English) Job Description So, who are we? IG Group is a FTSE 100 fintech operating across five continents, serving over 1.4m customers and handling billions of dollars in transactions – built on scale, trust, and proof. We didn't pivot to innovation; it's how we've always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that's rare in established businesses. The bar is high – bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next. Join us at IG – the future gets built here. Your Team: Compensation details will be shared by the recruiter during the first interview. This position is offered on a fixed-term contract for one year. Deliver exceptional customer service as part of IG Group's customer support team, providing digital -first support to global customer and handling a range of queries on our products, markets and platforms. Work within a multi-national, high - performing team to deliver a n excellent customer experience w high maintaining productivity and quality standards that exceed industry benchmarks. What you’ll do: Drive positive outcomes for customers in every interaction Navigate multiple digital platforms and systems with confidence Deliver consistently excellent customer service Collaborate with your team while managing your own workload independently Quickly learn and apply complex financial products and trading concepts De-escalate difficult situations calmly and professionally What You'll Need: Self -motivated with high personal accountability Resilient under pressure with strong time management Continuous improvement mindset Strong numerical aptitude and attention to detail Analytical mindset with problem -solving orientation Demonstrated ability to handle complex, sensitive customer issues Strong communication skills across digital and phone channels Proactive, collaborative and curious Excellent problem-solving skills Fluency in English language Interest in financial markets and trading (experience advantageous) It really is more than a job. We think like a start-up, but we deliver like a FTSE 100 — so the bar is high, and we won't pretend otherwise. We work hybrid, which means three days in the office. We’ll recognise your talent and make sure that you can still have a life – at work, and outside of it. Networks, committees, awards, sports and social clubs, mentorships, volunteering opportunities, extra time off… the list goes on. The perks: Competitive salary & benefits plan Life Insurance My Benefit Platform Medical Insurance with Medicover 1 additional day off to celebrate your Birthday 2 additional days off a year for voluntary work Share Plans for Employees Free lunch at the office (ones per week) Employee Assistance Program We work in hybrid working model Number of openings 1 Looking for a career at a company that will support you, challenge you and help you grow? IG Group can provide that. IG Group is a FTSE 100 fintech operating across five continents, serving over 1.3m customers and handling billions of dollars in transactions – built on scale, trust, and proof. We didn't pivot to innovation; it's how we've always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that's rare in established businesses. The bar is high – bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next. Join us at IG – the future gets built here.