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Technical Support Specialist German (m,f): Garden equipment
Personalbüro U. Herrmann
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Source date: 10/31/2026
About this role
Start: 16.11.26 Tasks: • Provide technical support mainly via phone. • Backoffice support. • Diagnose and troubleshoot issues related to products, accessories, mobile applications, and connected devices. • Guide customers through product setup, installation, configuration, and maintenance. • Identify root causes of technical issues and determine appropriate solutions. • Escalate complex cases to specialized teams when necessary. • Document customer interactions and technical findings accurately in internal systems. • Educate customers on product features, best practices, and preventive maintenance. • Ensure customer satisfaction while meeting quality and productivity targets. • Handling after-sales cases, for example: warranties, returns, and spare parts. Profile: • Fluency in German (C1) and English (B2). • Readiness to work from an office in Katowice. • Previous experience in technical support, helpdesk, or troubleshooting roles. • Strong technical attitude and interest in consumer electronics, smart / AI-powered devices, home & garden equipment or power tools. • Ability to analyze problems and provide clear, customer-friendly solutions. • Good knowledge of Windows environment, MS Office applications, and computer literacy (basic knowledge or strong interests of Wi-Fi connections, mobile applications). • Excellent communication and interpersonal skills. • Ability to work independently and manage multiple customer inquiries simultaneously. Offer: • Monday to Friday from 9:00 to 17:00 and Saturday from 9:00 to 13:00. • Labor contract with salary 7,500 PLN gross • Full-time position available as of 16.11.2026. • Attractive package of benefits such as access to the multisport card, private insurance, and private medical health care. • Development programs. • Unlimited courses • Recommendation program Refer a Friend with bonus up to 4000 PLN! • Recognition programs: Game Changer Award as well as Be The Best.