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Microsoft Intune Engineer (3rd line)
FUJITSU LIMITED
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Source date: 11/3/2026
About this role
Microsoft Intune Engineer (3rd line) About the job As a Microsoft Intune Engineer , you will join a team of engineers supporting device-management services for multiple enterprise customers. You will provide responsive, professional and technically advanced support for modern endpoint environments with a particular focus on Microsoft Intune, mobile device management and Apple platforms . You will act as a 3rd line technical specialist , resolving complex incidents and escalations, implementing service changes and supporting the continuous improvement of managed device services. You will have the opportunity to work with current endpoint-management technologies and further develop your expertise within the Remote Infrastructure Department. Responsibilities: • Administration, configuration and advanced support of Microsoft Intune and related mobile device management services. • Providing 3rd line support for complex device-management incidents, technical problems and escalations. • Managing Apple devices , including iOS and macOS enrolment, configuration, compliance and application deployment. • Administration and support of Apple Business Manager , including device enrolment and integration with Microsoft Intune. • Creating and maintaining configuration profiles, compliance policies, application assignments and device restrictions . • Managing the application lifecycle, including application onboarding, testing, deployment, updating and troubleshooting. • Investigating and resolving issues related to device enrolment, policy deployment, application delivery, compliance and connectivity. • Creating and maintaining automation and administrative scripts using PowerShell and Bash . • Implementation of service requests, changes, technical improvements and customer-specific device-management solutions. • Monitoring service health, device compliance and operational performance across managed environments. • Creating and maintaining technical documentation, operational procedures and knowledge articles. • Supporting knowledge transfer and providing technical guidance to lower support levels and other engineering teams. • Collaborating with internal teams, vendors and customer stakeholders to maintain a secure and high-quality service. • Following operational and security best practices while continuously identifying opportunities to improve processes and services. Requirements: • Practical experience in the administration and support of Microsoft Intune or comparable enterprise MDM/UEM platforms. • Strong understanding of mobile device management, mobile application management and modern endpoint-management concepts . • Experience supporting Apple environments , particularly iOS, macOS and Apple Business Manager. • Knowledge of device enrolment, configuration profiles, compliance policies, application deployment and device restrictions. • Experience troubleshooting complex issues within enterprise device-management environments. • Working knowledge of PowerShell and Bash , including the ability to understand, modify and create administrative scripts. • Understanding of certificate-based authentication and secure device-access concepts. • Strong analytical and problem-solving skills, with the ability to investigate issues across multiple technical components. • Strong written and spoken English communication skills. • Customer-focused mindset with excellent communication and relationship-building skills. • Ability to prioritise work effectively and independently in a dynamic, multi-customer environment. • Familiarity with ITIL practices , incident, problem and change management, and IT service-management tools. • Passion for learning new technologies, sharing knowledge and continuously improving managed services. Nice to have: • Experience with Jamf Pro or other Apple-focused device-management platforms. • Knowledge of Google Workspace and Chrome Enterprise administration. • Experience managing Chromebook devices. • Experience with Windows device management , Windows Autopilot and Microsoft Entra ID. • Knowledge of Samsung Knox , including Knox Mobile Enrollment or Knox E-FOTA. • Experience with enterprise certificate management , Public Key Infrastructure and certificate lifecycle processes. • Knowledge of SCEP , certificate connectors and certificate-based device authentication. • Experience working in co-managed or multi-platform endpoint environments. • Relevant Microsoft, Apple, Jamf or endpoint-management certifications.