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Customer Relation Advisor
Nexi
Source: Headcount Labs ยท original listing โ
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted Oct 26
About this role
Job Description Shape the Future of Payments with Nexi in 2026 Envision a world where every transaction feels effortless, safe, and connected. At Nexi, weโre leading this transformation, building tools and solutions that redefine how the world pays. By joining us, youโll play a part in creating the next generation of digital payments in an innovative, supportive, and international environment. Why This Role Is Right for You As a Customer Relation Advisor, youโll join a collaborative and forward-thinking team based in Kielce. The Customer Relation Advisor role is ideal for someone who enjoys working people and building meaningful relationships. In this position, you will have a reall impact on customer satisfacion by understanding clients needs, solving problems and ensuring a positive experience at every touchpoint. About Your Future Role In this position, you will be responsible for: Telephone contact with clients regarding our contractual agreement Handling client service requests Building, maintaining, and developing business relationships with clients Ensuring the quality of provided services and identifying the needs of our clients Active sales of additional services, suggesting additional services based on individual client offer verification Renegotiating commercial terms with clients and preparing offers Maintaining client profitability at the established level Preparing amendments for clients Actions aimed at increasing client loyalty to the company Essential Qualifications: Minimum one year of experience in telephone customer service for business clients Very good computer skills including MS Office and Excel Higher education Ability to work in a team and handle stressful situations High personal culture and communication skills Good diction and language accuracy Ability to work under time pressure and strive to achieve set goals Bonus Skills: Good knowledge of English and fluency in Polish Even if you donโt check every box, your unique potential and willingness to learn could set you apart. Whatโs in it for You? Attractive salary and a competitive benefits package to reward your expertise and contributions Tech equipment: Get the tools you need to succeed, including the latest technology to support your work Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential Discover Life at Nexi Weโre an international team of 10,000+ people across 25 countries, united by shared ambition and a passion for innovation. Learn more about our culture, Values, and how weโre shaping the future of digital payments. Visit our Life at Nexi page. Diversity and Inclusion at Nexi We are proud to be an equal opportunity employer: together, we succeed by embracing our differences and creating a future where everyone can thrive. Your Next Step Starts Here If this opportunity excites you, weโd love to hear your story. Submit your application today, and letโs shape the future of digital payments together! Job Info Job Identification 4081 Job Category Other Posting Date 10/26/2026 Job Schedule Full time Locations ul. Zagnaลska 61 , 25-528 Kielce, KIELCE, POLAND, PL (Hybrid)