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Technical Support Specialist (m/f/d)
Honeywell
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted Oct 15
About this role
Job Description As a Tech Supp Specialist here at Honeywell, you will be a key player in providing Level 1 technical support for Fire systems, providing answers and solutions related to the product portfolio. You will report directly to the Manager and you’ll work out of our Warsaw, Poland location on a Hybrid work schedule. The products portfolio to support consists of Fire alarm systems: Esser by Honeywell, Morley-IAS by Honeywell, Notifier by Honeywell Advanced detection systems: Xtralis by Honeywell Voice alarm systems: Variodyn ONE Fire integrating and management systems: WINMAGplus, Horizon, TG Responsibilities Providing Level 1 technical support for Fire systems, providing answers and solutions related to the product portfolio. Key Responsibilities Coverage of Technical Support Helpdesk phone & e-mail for EU team. Document all interactions with the customers and support the development of internal documentation. Handle internal and external customer related issues and concerns through approved communication channels. Active involvement in developing the internal/external article database, by constantly creating/updating new and existing articles, with the purpose of facilitating technical information and procedures to customers and being utilized by all team members for solving customer queries. Prepare and run product tests, document and report results Develop FAQ’s, Technical Tips, and ‘How-To ’videos on Hardware and Software applications to achieve KCS maturity. Working closely with L1 / L2 agents to develop product knowledge and achieve independent call handling (attend Q&A and refresh training sessions, use self-learning sessions in the local lab). Comply to Honeywell labor regulations and the department internal rules, ensuring line coverage and being an adept of best practices, following to constantly achieve business KPI’s. Qualifications Degree level technical background achieved through appropriate educational study. Preferred : previous experience in a technical support environment Strong knowledge of Windows 7, 8, 10; Server 2008, 2012 Strong knowledge of Microsoft Outlook Understand customer’s needs Problem solving orientation Analytical thinking and attention to details Has a hands-on approach and focused on developing self & others Oral & written communication in Polish and English at all levels We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy. Job Info Job Identification 159618 Job Category Customer Experience Posting Date 10/15/2026 Job Schedule Full time Locations Warszawa, Mazowieckie, Poland Hire Eligibility Internal and External Relocation Package None