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IT Director - Digital Customer Experience and Engineering
Hapag-Lloyd
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
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About this role
Job Description We're looking for IT Director - a leader who is as comfortable in a business steering meeting as in an architecture review. You will lead DXE in Gdańsk and Hamburg and be accountable for both sides of the digital channel: what we build for customers and how well we build it. Digital Customer Experience & Engineering (DXE) is part of Hapag-Lloyd’s Commercial IT organisation. We build and run the company’s digital customer channel: the Online Business Suite (quotation, booking, documentation and eBL, tracking, invoicing and others), the hapag-lloyd.com website and the mobile apps. For more than 300000 customers worldwide, this is the main way they do business with Hapag-Lloyd. DXE has about 100 people in Gdańsk and Hamburg and works closely with colleagues in India. That includes 9+ cross-functional product teams, each led jointly by a product manager and a team leader so that business and engineering decisions are made together, an in-house UX team (product design, research, design system) and platform and developer-experience specialists. We own around 40 products, build on Scala, Vue and AWS, and use AI in daily work across the whole delivery process. Product and business Set DXE’s strategy and roadmap together with business product-line owners and Commercial IT leadership Run the product portfolio: priorities, investment decisions and value tracking Turn commercial goals (more digital bookings, fewer service cases, higher NPS) into product KPIs and OKRs Represent the digital channel in business forums, and challenge requests with data when needed Engineering and delivery Own the DXE technology stack and architecture, working with Enterprise Architecture and the FIS3 core-system teams Shorten time-to-market and improve predictability, measured with DORA and product KPIs Keep high standards for security and reliability across around 40 products Scale AI-native work from assisted coding to AI across the whole lifecycle, from discovery to monitoring People Lead about 100 engineers, designers and product people through a team of leaders across sites Develop leaders who combine business understanding with engineering depth You’ll be reporting to Senior IT Director – Head of Tech Center in Gdańsk and Managing Director – Commercial IT in Hamburg. 12+ years in software product development including:8+ years of leading others, 5+ years leading leaders (managers of employees) in an organisation of 30-100 people A strong engineering foundation: you have engineering experience, can challenge architectural decisions, act as a credible discussion partner for engineers and technical stakeholders, and have a solid understanding of different systems and architectures. Hands-on experience leading AI adoption across an engineering organisation, with an understanding that the gains come from changing the process, not only from rolling out tools A track record of running a product operating model: empowered cross-functional teams, product managers who own outcomes, and portfolio decisions made with the business Experience with customer-facing digital products at scale, ideally B2B platforms, e-commerce or self-service portals, with results you can show in business metrics Management by data: OKRs, DORA metrics, NPS and value tracking used to make decisions, not only to report Experience influencing senior stakeholders in a matrix organisation that spans several sites and cultures Fluent English Nice to have: experience in logistics, shipping, banking or another transaction-heavy B2B domain Hapag-Lloyd is one of the world’s leading liner shipping companies, connecting businesses and people across more than 600 ports worldwide. With a fleet of over 300 modern container ships and a vessel capacity of 2.5 million TEU, we keep global trade moving reliably every day. Our global network spans 139 countries, 396 offices and a growing portfolio of terminal and infrastructure investments. This scale enables us to deliver consistent, high-quality service across continents and to support our customers in even the most complex supply chains. When you join us, you become part of more than 19,600 colleagues working across borders, functions and cultures, to not only deliver quality for our customers, but to create innovation and opportunities across roles, regions and perspectives. We believe that every exploration is a chance to grow, and every port is a place to belong. Your journey, our horizon. Knowledge Center in Gdansk One of the goals of Hapag-Lloyd strategy, is to become more agile in the way we work and to create an environment in which we can make faster and innovative decisions. Knowledge Center in Gdansk enables the further accelerated growth, especially in the area of developing innovative digital solutions, agility and business centricity. To learn more, please check our website - https://knowledgecenter.pl/ We offer: Private medical care (Medicover) Gym card (Multisport) Attractive annual bonus up to 22,5% (depending on company performance results) Group life insurance and employee capital plan (PPK) Cafeteria benefit system (cinema tickets, vouchers etc.) Focus on healthy lifestyle (fruit days, bike competitions, football training) Charity and volunteer initiatives Modern and well-connected office (Alchemia complex in Gdańsk Oliwa) Relocation support (financial support, covering immigration process and polish-language lessons for non-Polish citizens) Internal learning management system Development budget (sharing the costs of certifications and conferences/ IT events) Flexible working hours and home office possibility (hybrid work model) Job Info Job Identification 5545 Job Category IT Posting Date 11/10/2026 Locations Aleja Grunwaldzka 413, Gdansk, 80-309, PL (Hybrid) Worktime Model Only Full Time