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Service & Spare Parts Coordination Specialist with Spanish
AGFA
Source: Headcount Labs ยท original listing โ
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted Oct 28
About this role
Company Overview: The Agfa-Gevaert Group develops, produces and distributes an extensive range of imaging systems and IT solutions, mainly for the printing industry and the healthcare sector, as well as for specific industrial applications. Agfaโs headquarters and parent company are in Mortsel, Belgium. The Groupโs operational activities are divided in three divisions: Digital Print & Chemicals, Radiology Solutions, and HealthCare IT. All divisions have strong market positions and well-defined strategies. Agfaโs largest production and research centers are in Belgium, the United States, Canada, Germany, Austria, China and Brazil. Agfa is commercially active worldwide through wholly owned sales organizations in more than 40 countries. In countries where Agfa does not have its own sales organization, the market is served by a network of agents and representatives. Position Overview: Customer operations are as core to our client services as the products themselves. As a member of our Customer Service team you will be responsible for handling service requests from customers and follow up the requests with the corresponding actions such as field service engineer dispatching, part ordering and billing. A Service & Spare parts coordination specialist interacts with the service, sales, logistics & the finance team, our clients and the third-party vendors. You'll be challenged to manage the administrative support for the customer operation business from beginning till the end. Location: Warsaw, Poland What You'll Do: โข Receive, record, process and follow up customer orders or service requests โข Manage customer enquiries concerning product availability, deliveries, forecast, invoicing, and returns โข Follow-up on supply issues; align internally and keep customers informed โข Organise/request urgent transport when needed โข Ensure efficient planning of dispatch of engineers to customer sites for install and fix of equipment โข Work closely with local and country ESSC team and also HQ interaction Who You Are: โข Fluent in Spanish with a good command of English โข A strong communicator who enjoys working collaboratively in an international team environment โข Detail-oriented, with excellent follow-up and tracking skills โข Passionate about working with numbers and analyzing data โข Knowledge of SAP is an advantage โข Adaptable and able to thrive in a dynamic, fast-changing business environment โข Previous experience in Customer Operations, Customer Service, Order Management, or a similar role is a plus Our Values: โข Own It (I do what I say, full accountability for results, finding solutions and Practice ethical and safe behaviors) โข Play as One (Collaborate for a common goal, diverse perspectives. Listen and communicate with respect, support decision for teamsโ benefits) โข Move Forward (Embrace change, explore opportunities to innovate, feedback and improve performance, Proactive steps to resolve issues and continuous progress) โข Drive Value (Bold choices to maximize value creation, customer deliver exceptional value, add value to all stakeholders, use data to generate crucial insights and outcomes) What we offer now and in the future: โข Dynamic global organization with a history of innovation and strong product portfolio โข Challenging environment combined with a supportive management structure โข Career development and growth โข Competitive salary and benefit package (private medical care, possibility to join sport card and additional insurance, referral bonus, holiday allowance, 30 minutes break included in work hours, additional day off for your Birthday) โข Permanent employment agreement after the trial period โข Friendly work environment surrounded by dedicated and professional colleagues โข Hybrid form of work (2 days at the office per week) โข No dress code Diversity and Inclusion: At Agfa, our mission at Agfa is to ensure that everyone belongs. We believe that diversity and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our company, products, and services great.