Work Schedule Standard (Mon-Fri) Environmental Conditions Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift Job Description Territory: CIS region and selected former CIS countries, including Armenia, Azerbaijan, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Tajikistan, Turkmenistan, Ukraine and Uzbekistan. Join Thermo Fisher Scientific as a Field Applications Specialist (FAS) within the Human Identification (HID) team , providing scientific and technical expertise, customer training, application support and pre-sales support to customers across the CIS, Caucasus and Central Asian region, including Armenia and Georgia. This is an exciting opportunity to join a global Life Sciences organization whose mission is to enable our customers to make the world healthier, cleaner and safer.
As part of the EMEA Human Identification Field Applications team, you will work closely with customers, distributors, Sales, Service, Marketing and other application specialists to ensure successful implementation and use of our Human Identification solutions. Main Responsibilities Provide high-quality post-sales application support, remotely and on-site, including customer training, workflow implementation, troubleshooting and resolution of technical issues. Deliver theoretical and hands-on customer training covering relevant Human Identification workflows, instruments, reagents, software and data analysis solutions.
Act as a trusted scientific and technical partner for customers, helping laboratories optimize their workflows and achieve successful implementation and routine use of Thermo Fisher Scientific HID solutions. Manage customer technical inquiries and application-related complaints, working closely with EMEA HID FAS experts, Technical Support, Service and other internal teams and channel partner when escalation is required. Support the Sales organization in achieving regional business objectives by providing timely and professional scientific and technical support, including joint customer visits and engagement with strategic accounts.
Provide pre-sales application support, including workflow discussions, technical presentations, product demonstrations, seminars, workshops, evaluations and scientific conferences. Understand customer/distributors needs and laboratory workflows and effectively communicate the value and benefits of Thermo Fisher Scientific solutions in relation to those needs. Support the introduction, evaluation and adoption of new products, applications and forensic workflows throughout the territory.
Develop strong relationships with key customers, scientific experts and Key Opinion Leaders (KOLs) and contribute to developing strong regional customer references. Work closely with distributors and channel partners across the territory to strengthen their technical capabilities and ensure a consistent and high-quality level of customer support. Provide relevant field intelligence to Sales, Marketing and the wider EMEA HID organization regarding customer needs, market developments, competitive technologies and emerging business opportunities.
Act as a strong internal Voice of the Customer, ensuring that regional customer feedback, technical requirements and market-specific needs are communicated effectively within the organization. Maintain accurate records of customer interactions, training activities, technical issues and field activities using the appropriate company systems. Collaborate effectively with the wider EMEA HID FAS team, sharing technical knowledge, customer experience and best practices across territories.
Required Qualifications and Experience MSc, PhD or equivalent experience in Molecular Biology, Genetics, Forensic Science, Biochemistry or another relevant scientific discipline. Strong scientific and technical background in molecular biology and DNA analysis. Relevant hands-on laboratory experience, preferably within forensic DNA analysis, Human Identification, molecular diagnostics or a related molecular biology environment .
Experience with forensic DNA workflows, including DNA extraction, quantification, PCR, capillary electrophoresis and/or data analysis, is highly requested. Previous experience with Applied Biosystems / Thermo Fisher Scientific Human Identification technologies is an advantage. Previous experience in a customer-facing, technical support, training, applications or scientific support role is preferred.
Knowledge of forensic laboratory quality systems and ISO/IEC 17025 accreditation requirements is an advantage. Experience working with distributors, channel partners or customers across multiple countries and cultures is desirable. Skills and Competencies Excellent communication, presentation and customer-training skills. Strong troubleshooting and analytical problem-solving capabilities.
Customer-focused mindset with the ability to understand both scientific requirements and operational laboratory needs. Ability to communicate complex scientific and technical information clearly to audiences with different levels of expertise. Strong interpersonal and cross-cultural communication skills, with the ability to build trusted relationships across a geographically diverse territory.
Self-motivated, proactive and capable of managing priorities and working independently in a field-based environment. Strong team player with the ability to collaborate effectively within a geographically distributed EMEA organization. Good understanding of market dynamics, customer requirements and competitive technologies. Strong computer skills, including Microsoft Office applications and confidence working with scientific software and digital collaboration tools.
Languages Fluent written and spoken English is required. Professional proficiency in Russian is essential, given the geographic scope of the territory and the need to deliver effective customer communication, technical training and application support in Russian. Knowledge of additional languages relevant to the territory, including Armenian, Georgian or Central Asian languages, is an advantage.
Travel Requirements This is a field-based position involving significant international travel throughout the assigned CIS, Caucasus and Central Asian territory, including Armenia and Georgia. The successful candidate must be comfortable operating independently across a geographically broad and culturally diverse territory. International travel within the wider EMEA region may occasionally be required for customer support, training and internal meetings.
The role involves working in different customer laboratory environments and requires the ability to travel independently. A valid driver's license is required. What We Offer The opportunity to work with Thermo Fisher Scientific's Human Identification team and support one of the world's leading portfolios of forensic science technologies. A highly collaborative and international working environment, working closely with the EMEA Human Identification organization.
Exposure to innovative technologies and applications across forensic DNA analysis and Human Identification. The opportunity to contribute directly to customer success and support the development of Human Identification solutions across a diverse international territory. Access to the technical knowledge, expertise and collaboration of the wider EMEA HID Field Applications team.
At Thermo Fisher Scientific, our work has a purpose. By supporting forensic and Human Identification laboratories, you will help our customers implement technologies that contribute to safer communities and better scientific outcomes.
