E79 Poland SSC
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
The primary responsibility of the IE Specialist is to develop workload forecasts for Customer Shared Services departments across Europe and parts of ISMEA, including Customer Service, Preferred Customer Service, Customer Resolution Group, DI, and Healthcare, based on historical and current trends, as well as the impact of ongoing and planned projects and deployments. The role also includes publishing daily staffing plans for European customer service operations (both UPS and vendor sites), broken down into 15-minute intervals.
These forecasts determine required staffing levels and support recruitment and training planning.
To monitor customer contact volumes and gather all data required for analysis and forecasting, the team is responsible for creating and maintaining reports, dashboards, and databases. These include data such as call volumes, emails, customer complaints, package deliveries, delivery delays, and other key metrics.
The collected data is used not only to develop forecasts and staffing plans but also to support Business Plan preparation and provide analyses for various projects involving the team.
Daily responsibilities include updating reports, creating new reports, databases, and dashboards, analyzing data, producing forecasts, and publishing results. Specialists also participate in daily team meetings, weekly meetings, project calls, with stakeholder such as IT, Customer Service representatives, directors, managers, UPS site leaders, and subcontractor representatives.
Before proceeding with the recruitment process, please familiarize yourself with the procedure at the following link: [https://ups.pagetiger.com/bdpxpfu](https://ups.pagetiger.com/bdpxpfu)
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.
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Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
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