Role Summary
Euronext Corporate Solutions, part of Euronext Group, delivers innovative solutions that help organisations connect more effectively with their stakeholders.
Within Euronext Corporate Solutions, the EngageStream team specializes in the delivery of high-quality webcast, virtual and hybrid event solutions. EngageStream combines leading technology, audiovisual expertise and event management services to help clients deliver impactful communications to investors, employees, customers and other key stakeholders.
From earnings presentations and Capital Markets Days to internal communications, ESG updates and large-scale corporate events, EngageStream provides end-to-end support covering event consulting, production, streaming technology and audience engagement.
As a successful Webcast Operations Team Lead, you will manage a portfolio of strategic clients while leading a local team of Webcast Technicians and Event Managers. Acting as a trusted advisor to clients and a key partner to technical teams, you will oversee the successful delivery of webcast, virtual, hybrid and studio-based events, ensuring operational excellence, customer satisfaction and continuous improvement. You will also be responsible for the readiness of our in-house studio facilities and contribute to the evolution of webcast production best practices.
You will work closely with internal and external stakeholders across the Netherlands to support business growth, customer satisfaction and the continuous evolution of our webcast and virtual event offering.
Key Accountabilities
- Webcast Production and Technical Delivery (40%)
- Be the go-to person on all Event Management and webcast production topics within the Netherlands, for both internal and external stakeholders
- Prepare and operate all technical aspects of scheduled webcast events, ensuring reliable streaming, platform configuration and content delivery
- Manage streaming protocols, network connectivity requirements and platform integrations as required by each event
- Rapidly identify, troubleshoot and resolve technical issues during live events to maintain a high-quality experience for clients and participants
- Act as a trusted technical advisor for clients and internal sales teams, helping translate communication objectives into impactful digital event experiences and production requirements, while supporting the technical preparation and delivery of webcast events
- Work closely with internal production teams, freelancers and external partners to ensure the successful delivery of webcast and event projects across remote, onsite, hybrid and studio formats
- Oversee the operational readiness and continuous improvement of the in-house studio and partner studios, ensuring equipment, processes and resources are prepared for client productions
- Client Management and Event Consulting (30%)
- Manage a portfolio of key clients and act as a trusted advisor throughout the event lifecycle, building strong relationships with stakeholders and C-level executives
- Advise clients on event formats, webcast best practices and technical solutions, ensuring that business requirements are translated into effective operational and technical setups
- Manage and coordinate internal and external suppliers, including improvements, budget and quality control
- Team Leadership and Operational Excellence (30%)
- Lead and develop a local team of 2 Webcast Technicians and 2 Event Managers, overseeing resource planning, performance management and team development
- Ensure effective collaboration between Event Managers and Webcast Technicians to deliver a seamless client experience and high-quality event productions
- Drive process improvements and operational excellence across the team
- Coordinate and communicate on local activities across Euronext Corporate Solutions and with key stakeholders across the Euronext Group
- Identify new market developments and lead internal change within the team
- Work on specific projects at group and local level
Responsibility allocations are indicative and should be viewed as flexible, evolving in line with business needs and priorities.
Profile
- Technical and Webcast Expertise
- At least 4 years of experience in event management, webcast production or digital events-related role
- Strong experience dealing with corporate clients, stakeholders and C-level executives
- Good understanding of streaming workflows, webcast platforms, network connectivity and live event production environments
- Ability to translate client requirements into effective technical and operational webcast solutions
- Experience working with technical teams, production environments or audiovisual solutions
- Strong problem-solving skills and ability to remain calm under pressure during live events
- Client and Stakeholder Management
- Client-oriented and able to deliver high standards of service
- Excellent communication, stakeholder management and organizational skills
- Customer-focused, proactive and solution-oriented mindset
- Ability to manage multiple priorities simultaneously while maintaining attention to detail
- Adaptable and able to maintain a clear overview across multiple projects and stakeholders
- Leadership and Team Development
- Experience managing and developing teams within a fast-paced, client-facing environment
- Ability to act as a senior point of escalation for operational and technical matters across the team
- Experience coaching and supporting both technical and client-facing team members in the delivery of complex webcast and live event projects
- Strong ability to prioritize workloads, coordinate resources and ensure consistent service quality across multiple projects and team members
- Fluent in both Dutch and English
Don't meet every single requirement? We encourage you to apply anyway. We believe diverse backgrounds, experiences and perspectives strengthen our teams, and we are committed to supporting your growth and development.
Euronext Values
Unity
- We respect and value the people we work with
- We are unified through a common purpose
- We embrace diversity and strive for inclusion
Integrity
- We value transparency, communicate honestly and share information openly
- We act with integrity in everything we do
- We don’t hide our mistakes, and we learn from them
Agility
- We act with a sense of urgency and decisiveness
- We are adaptable, responsive and embrace change
Energy
- We are positively driven to make a difference and challenge the status quo
- We focus on and encourage personal leadership
- We motivate each other with our ambition
Accountability
- We deliver maximum value to our customers and stakeholders
- We take ownership and are accountable for the outcome
- We reward and celebrate performance
We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.
Additional Information
This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.
Euronext is the leading European capital market infrastructure, covering the entire capital markets value chain, from listing, trading, clearing, settlement and custody to solutions for issuers and investors. Euronext operates MTS, one of Europe’s leading electronic fixed income trading markets, and Nord Pool, the European power market. Euronext also provides clearing and settlement services through Euronext Clearing and its Euronext Securities central securities depositories (CSDs) in Denmark, Italy, Norway and Portugal.
Euronext’s regulated exchanges in Belgium, France, Greece, Ireland, Italy, the Netherlands, Norway and Portugal host a broad range of listed issuers, a strong blue-chip franchise and the largest global center for debt and fund listings. With a diverse domestic and international client base, Euronext is a major venue for European lit equity trading. Its products include equities, FX, ETFs, bonds, derivatives, commodities and indices.
For the more information, please visit our [career website](https://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.euronext.com%2Fen%2Fabout%2Fcareers%2Fopen-positions&data=05%7C02%7CHRIS-usersupport%40euronext.com%7C798f2a8d7baa455b42a208debcb410b4%7C315b1ee5c224498b871ec140611d6d07%7C0%7C0%7C639155678774921738%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=WkgnD5c4abu1606zq3R51H7C4g2XtZTIOWzK9rWdsP4%3D&reserved=0).
