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Senior Specialist Account Operations
adidas AG
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
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About this role
Purpose & Overall Relevance for the Organisation: • To deliver outstanding Customer Service to the Strategic wholesale accounts. • To proactively manage order-books ensuring on time in full deliveries and 100% conversion to ensure customer excellence. • Taking on projects to improve efficiency of department. Responsibilities: • Exceed in operational standards including timely and accurate order entry, back order book management, reconcile, tracking, management of delivery processes and query resolution. • Demonstrate a high level of knowledge of systems and end to end supply chain processes. • Manage a small team and support the Department Manager to achieve departmental goals. • Develop strong relationships in order to provide excellent service delivery to account managers and customers. • Work with customer, sales and internal departments to maximise orderbook conversion for your account(s). • Attend and contribute to successful orderbook reviews, aligned logistics meetings, delivery action meetings and other business meetings driving issues, highlighting problems and recommending solutions. • Attend regular customer visits as appropriate to your account base, which will be the forum for reconciliation, orderbook reviews, service issues and service level improvements. • Provide management reporting and analysis where required. • Work with operations colleagues to improve supply chain efficiency. • Work with customers to deliver efficient solutions, minimising costs. • Challenge working methods and practices when required and provide creative solutions and clarity for adidas and customers. Key Relationships: • CS, Sales, Operations, Distribution, Customers, Credit Management, Marketing Knowledge Skills and Abilities : • Fluent English language skills (written and oral) • Fluent Dutch language skills (written and oral) • Excellent working knowledge of Excel • Excellent working knowledge of SAP • Highly customer-oriented and cost-oriented approach • Process-oriented mindset Requisite Education and Experience / Minimum Qualifications: • Education in the field of Operations, supply chain or CS • Functional 3 years in a CS role with experience in providing customer support to retail accounts