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Service Coordinator
Mujin
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted 13 days ago
About this role
Are you ready to shape the future of industrial robotic systems? Mujin is transforming how industrial robots perceive, plan, and execute work by bringing real-time intelligence to the factory floor through MujinOS , our hardware-agnostic, software-defined automation platform. Position: Service Manager We are looking for an experienced Service Manager to lead and develop our after-sales service operations at Mujin Europe. In this role, you will be responsible for building and managing a high-performing service team, ensuring reliable technical support for our customers, and establishing scalable service processes and infrastructure. You will oversee field service activities, implement a service ticketing system, and develop our 24/7 remote support capabilities. Working closely with customers and internal teams, you will play a key role in ensuring customer satisfaction, operational efficiency, and continuous improvement. Responsibilities Lead and develop the Field Service team, including recruitment, onboarding, performance management, training, and workload planning. Oversee daily service operations, including installation, commissioning, maintenance, troubleshooting, repairs, and technical escalations. Coordinate service resources, spare parts, and logistics to ensure timely and efficient service delivery. Act as the main point of contact for customers, managing service requests, escalations, and customer satisfaction. Develop and manage customer and partner training programs, including training planning, coordination and delivery Develop and manage service agreements and SLAs, ensuring compliance with contractual obligations and performance targets. Establish and manage a service ticketing system and 24/7 remote support infrastructure, including workflows, secure access, and escalation procedures. Oversee service administration, monitor KPIs, and drive continuous improvements in service quality and operational efficiency. Ensure compliance with quality and safety standards, and participate in scheduled on-call duties, including weekends. Requirements Bachelor's degree in Engineering, Mechatronics, Industrial Automation, or a related technical field, or equivalent practical experience. 5-8 years experience in technical service management, after-sales operations, or field service leadership, preferably in robotics, industrial automation or industrial software. Strong technical understanding of industrial robotics, automation systems, and related technologies. Experience managing technical teams, service operations, customer escalations, and Service Level Agreements (SLAs). Familiarity with service ticketing systems, remote technical support, and service performance monitoring. Strong leadership, organizational, problem-solving, and communication skills, with a customer-focused mindset. Professional proficiency in English Valid driver's license and willingness to travel, with up to 50% of working time spent at customer sites About Mujin Mujin is redefining manufacturing and logistics with advanced software that enables robots to perform complex, real-world tasks using proprietary Physical AI and digital-twin technologies . At the core is MujinOS , a unified automation platform that connects robots, AGVs, storage systems, sensors, and other equipment into one intelligent digital environment. MujinOS powers facility-wide optimization and scalable, reliable deployment of next-generation automation. Our goal is to set a new global standard—making it easy for any enterprise to deploy, manage, and scale advanced robotics with confidence. Why Join Our Team - Competitive compensation reflecting your skills and impact - Paid time off (vacation, sick leave, holidays) - International, inclusive, and collaborative culture - Clear opportunities for growth, technical advancement, and leadership Are you ready to be a part of the Mujin journey and shape the future of robotics in Europe? Apply via this posting with your CV. At Mujin, we believe in a thorough and transparent recruitment process to ensure the best fit for both the candidate and the company. After submitting your application through our job site, our team will carefully review your CV to evaluate your qualifications and experience. If your profile aligns with the role’s requirements, you will be invited to complete a technical assessment, which will be sent to you via a direct link. Please note that we only accept applications through our job site and kindly ask that you refrain from submitting CVs via email. Thank you for your cooperation.