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Reliability Team Lead
Ockto
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted today
About this role
Trust is built on reliability and correctness Lead the team that keeps Ockto available, correct and fast, every time it matters Every day, people use Ockto to share their identity, income, assets and bank data: when they apply for a mortgage, rent a home or take out a lease. Banks and other large organisations rely on our platform being available, correct and fast at exactly the moment their customer needs it. As Ockto grows, with more clients, more data sources and new markets across Europe, we are investing in reliability as a discipline of its own. As our Reliability Team Lead, you build and lead the team that keeps our platform stable, observable and scalable at every step of that growth. You bring a preventive mindset: every incident is a chance to learn, every recurring issue is solved at its root, and every manual task is a candidate for automation. Your goal is not only to resolve issues quickly, but to make sure they don't happen in the first place. You do this with a clear mandate and short lines to the people who decide. What you'll do You lead Ockto's Reliability team and improve the operational reliability and supportability of the platform. As Reliability Team Lead, you: Define and execute Ockto's reliability strategy, continuously identifying where operational effort can be converted into structural improvements. Own the incident management process across the platform: incident coordination, severity classification, escalation, communication during major incidents and post-incident reviews. Drive operational excellence: reduce MTTR, prevent incidents, and improve observability, monitoring and operational automation, so production becomes more predictable and needs less manual intervention. Make sure every issue is understood and resolved at its root, using root cause investigations and trend analysis to turn findings into lasting improvements to the platform. Lead and develop the Reliability team: coach Reliability Engineers, prioritise the workload, develop capabilities and build a culture of ownership, prevention and operational discipline. Keep Product Engineering focused on building, while making sure production stays stable, observable and scalable. Act as the primary bridge between operational reality and platform development, so that operational learning becomes product improvement. Take part in operational governance and service reviews with strategic customers, bringing operational insights, reliability metrics, improvement plans and readiness assessments for major launches. You are the operational voice of the platform, separate from commercial account ownership. Work closely with our Agent Ops team to improve operational efficiency through automation and AI-assisted diagnostics. Who you work with You report to our Engineering Director. Within the agreed Reliability capacity envelope, the team's priorities are yours: you own the backlog and the delivery of operational improvements such as automation, observability and structural remediation, and you can activate agreed specialist support and assign incident-response roles. Decisions that need additional capacity, change product behaviour or affect external commitments, you bring to the Director with options and a recommendation. You lead our Reliability Engineers (and Operational Analysts, where applicable), and work closely with our Engineering Director, Lead Product Engineers, Spec Leads, the Agent Ops Leads, our Trust organisation, Service Delivery and Support. Together you preserve shared responsibility for production, while progressively enabling more automated and self-service operations. What you bring You combine hands-on production experience with the leadership to make a team better at it. We're looking for someone who: Has 5–10+ years of experience in software engineering, platform operations, SRE, DevOps or production support environments. Has managed production incidents, from first triage through to the post-incident review. Has led an engineering team: setting expectations, coaching, addressing underperformance, allocating capacity, managing competing demands and developing technical leadership in others. Has worked closely with engineering teams and is credible with them. Is equally comfortable discussing a data source outage, AWS observability, support processes, recurring customer issues and platform improvements with Lead Product Engineers. Thinks analytically and in systems: structured, pragmatic and always looking to improve. Prioritises well, and makes decisions and influences stakeholders under uncertainty. Is calm under pressure, persistent and collaborative, with strong operational discipline and real empathy for the customer. Speaks and writes English fluently. Will be a plus: Experience with SaaS platforms. Experience in fintech or another regulated environment. Experience running high-availability systems. Experience applying automation and AI-assisted diagnostics in operations. Speaks and writes Dutch. What you get You get a role with real influence on how reliable Ockto is for the people and organisations that depend on it. Ownership of incident management and platform reliability at a company where trust is the product. A clear mandate : you set the Reliability team's priorities and own the delivery of improvements within the agreed capacity. A key role in Ockto's growth , shaping how a trusted platform scales reliably into new markets. Short lines and room to shape the Reliability team the way it should work. Experienced colleagues across product, engineering, trust and service delivery. Ockto also offers: A good salary, depending on experience Room and budget for personal and professional development A MacBook Pro and smartphone of choice Phone and travel allowance Great home and remote working facilities Lunch fee Plenty of activities, including our annual ski trip, a 1.5-day team offsite, drinks and team outings You'll join a team that values diversity and collaboration, in a friendly, ambitious and innovative atmosphere. About Ockto Ockto is the leading platform for future-proof wallet services. For more than ten years we have been taking the friction out of sharing, verifying and enriching personal data, so that organisations and people can trust each other faster, based on the right information. From our office in Naarden, a team of specialists builds data-driven customer journeys that are right the first time. Ockto. Built for trust. Ready to join? Do you see yourself as our new Reliability Team Lead? Then apply directly. After you apply, we'll contact you within five working days to discuss the role and answer your questions. Want to know more first? Contact us at hr@ockto.nl . Curious about our company culture , core values and recruitment process , or our other vacancies? Take a look at ockto.recruitee.com . Please note: We only respond to job applications via email. We do not use WhatsApp. Any WhatsApp messages claiming to be from us are not from our organization. Your data is safe At Ockto, we only use your CV and motivation letter during the application process to assess your application. If we don't proceed, we keep your application data for four weeks.