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Associate Customer Success Manager
Bynder
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted Oct 22
About this role
At Bynder, we don’t just store creative assets; we enable brands to deliver exceptional content experiences that drive business impact. In an era of exploding content volume and complexity, the world’s most iconic brands, including Spotify, Campari, and Lacoste, trust Bynder as their single source of truth for creative content. Our industry-leading DAM platform serves as the strategic engine for brand governance and control. We are leading the shift from management to AI-powered content orchestration. By integrating human-led, customizable AI Agents directly into our enterprise-grade infrastructure, we enable brands to augment their workforce and intelligently automate high-effort workflows without sacrificing brand integrity. We turn creative content into intelligent assets that accelerate personalization and drive measurable business outcomes. Ready to grow your career by helping the world’s leading brands deliver exceptional content experiences? Join our global team of 600+ ‘Byndies’ and help 4,000+ organizations work smarter with their content. Explore this opportunity and apply now to join our team. Bynder is seeking a motivated and customer-focused Associate Customer Success Manager who is passionate about helping customers get the most value from their Bynder platform. As part of the Bynder Success Squad, you will support customers throughout their journey by driving product adoption, engagement, retention, and growth through digital initiatives, automation, and targeted customer interactions. You will help customers understand and apply DAM best practices, discover relevant product features, and make effective use of the resources available to them. By leveraging digital tools, automated customer journeys, and proactive outreach, you will contribute to delivering a consistent and valuable customer experience at scale. Working closely with colleagues across Customer Success, Strategic Account Management, Support, Product, and other cross-functional teams, you will help identify customer needs, address risks, support renewal readiness, and uncover opportunities to increase customer value. You will also contribute to improving our processes and digital engagement strategies to make Customer Success more efficient and impactful as our customer base grows. THE IDEAL CANDIDATE: - Is self-motivated, and eager to learn in a fast-paced SaaS environment. - Has excellent written and verbal communication skills and enjoys building customer relationships through digital channels and direct interactions. - Is highly organized, with strong time-management skills and the ability to prioritize multiple customers, tasks, and initiatives effectively. - Is comfortable working with technology, automation, and digital tools to engage customers efficiently and at scale. - Has a customer-centric mindset and is motivated to improve product adoption, customer satisfaction, retention and Expansion. - Enjoys collaborating across teams, sharing knowledge, and contributing to collective goals. - Takes initiative, adapts quickly to changing priorities, and continuously looks for ways to improve customer engagement and internal processes. WHAT YOU WILL DO: - Drive customer adoption and engagement: Proactively engage customers through digital outreach, targeted campaigns, and personalized interactions to help them realize value from Bynder. - Promote DAM best practices: Educate customers on effective platform usage, relevant features, and available resources to optimize their experience and outcomes. - Execute scaled customer engagement initiatives: Support automated customer journeys, other initiatives that drive adoption and engagement. - Support customer retention & lead renewal: Monitor customer health and engagement signals, identify potential risks, and coordinate appropriate follow-up actions with the relevant stakeholders. - Identify growth opportunities: Recognize opportunities for increased adoption, additional use cases, or expansion and collaborate with the relevant teams to progress them. - Enable customer success through digital tools: Leverage automation, AI, and Customer Success tools to deliver timely, relevant, and efficient customer interactions. - Support customer feedback and advocacy: Gather customer insights, identify recurring challenges, and share feedback internally to improve the product and overall customer experience. - Collaborate cross-functionally: Work with Customer Success, Strategic Account Management, Support, Customer Onboarding, Finance, Legal, Product, and other teams to address customer needs and deliver a consistent customer experience. - Maintain accurate customer information: Keep customer data, engagement activities, and relevant follow-up actions up to date in our systems. - Continuously improve how we work: Identify opportunities to optimize workflows, enhance digital engagement, and improve the effectiveness and scalability of our Customer Success programs. WHAT YOU BRING: - Fluent in English; French, German, or Dutch is a plus but not required. - 1–3 years of experience in a customer-facing role, ideally in Customer Support, Customer Success, Business Development, Sales, or Account Management. - Strong written and verbal English communication skills, with the ability to engage customers effectively across different channels. - A customer-centric mindset, with a focus on driving customer satisfaction, product adoption, retention, and advocacy. - A commercial mindset, with the ability to recognize customer needs, identify expansion opportunities, and contribute to revenue growth. - An affinity for technology and the ability to learn new products, tools, and systems quickly. - Strong organizational, prioritization, and time-management skills, with the ability to manage multiple tasks and initiatives in a fast-paced environment. - The ability to follow structured processes, maintain accurate customer data, and ensure consistent follow-up. - A proactive approach to identifying opportunities to improve processes, workflows, and customer engagement. - A collaborative mindset and the ability to work effectively across teams in a dynamic, rapidly growing environment. - Proficiency in Salesforce, Microsoft Office, and Google Workspace; experience with Customer Success tools such as Planhat or Hiver is a plus. - Experience using AI tools to improve productivity, streamline workflows, and enhance customer engagement. Nice to have - Experience with Digital Asset Management (DAM) platforms or other marketing technology (MarTech) software. - Experience supporting SMB customers or working with scaled, digital-first Customer Success programs. WHY YOU'LL LOVE BYNDER! At Bynder, innovation is in our DNA. We've worked hard to build an environment that promotes creative thinking and self-initiative within a culture of fun. It’s common to find colleagues hanging out after work - if you believe in "be nice, work hard, have fun", you'll have an office full of friends. WHAT WE HAVE - Challenging and inspiring work environment - Learning and Development budget - Commuting budget - Mental Health and Well-being Support - Bynder Love "stipend” - Unlimited vacation policy - Volunteer Time Off - Team and Company activities - Complimentary Lunches and Snacks - Offices in Amsterdam or Rotterdam OUR COMMITMENT: Bynder Love is the principle that guides the way we grow our teams, support our employees, and celebrate our differences. At Bynder we strive to create a culture that embraces every Byndie because differences in background, experience, and perspective makes Bynder even better. At Bynder a diverse, inclusive, and equitable workplace is one where all employees, whatever their ethnicity, color, sex, age, religion, disability, sexual orientation, gender identity, national origin or physical and mental ability are valued and respected. Our commitment is for all Byndies to have the freedom to be their true authentic selves. Just as we are never finished innovating, Bynder’s dedication to being An Even Better Bynder is a constant, evolving commitment that includes education, listening, and action. LI-Hybrid #LI-LM1