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Operations Agent - Import
AIT Worldwide Logistics, Inc.
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Source date: 11/6/2026
About this role
Introduction Move the world with us! AIT is a global freight forwarding and logistics company headquartered in Chicago. Are you looking for an exciting and varied job? Then you are exactly right for us! Become part of the international supply chain and move the world with us! Does that sound interesting? Then make AIT Worldwide Logistics the next stop on your career ladder! Overview The Operations Agent – Import is responsible for coordinating the day-to-day import of international freight forwarding shipments into and out of the EU across all modes of international transportation based upon customer requests. He/she will provide special expertise in international air operations. Responsibilities * Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating in order to ensure the customer’s request is satisfied. * Prepare profitable quotations accurately. * Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures, and arrivals in a timely manner. * Coordinate the day-to-day import and/or export of products, including reviewing orders and documents. * Track and communicate all delays, damages, problems and work to resolve customer issues. * Responsible for all aspects of air and/or ocean international operations such as customer service, data entry of shipments, operations and billing. * Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification. Identify and rectify if a shipment has deviated from its schedule. * Coordinate recovery/delivery schedules with various cartage agents and international partners. * Partner with local sales teams to communicate problems to customers, international partners, and other stations, as needed. * Ensure all customers’ SOP instructions are adhered to and AIT KPIs and guidelines are followed and met. * Ensure all shipments are properly billed within company guidelines and timelines. * Process and comply with all requirements listed by regulatory agencies. * Network with corresponding departments to ensure files are billed and posted prior to end of month. * Continuous learning through required compliance training and certifications of software and/or regulations. * Other duties and responsibilities will be assigned as business demands deem necessary. * Execute all Dangerous Goods shipments in compliance with all applicable laws and regulations (as applicable). * Contribute actively to a healthy and secure work environment by reporting unsafe / unsecure / unhealthy conditions and possible improvements. Qualifications High School Degree or equivalent Other skills and experience: * Ability to work both collaboratively and autonomously in the work setting * A team player who works well with others, being respectful to our teammates is a Core Value! * Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture! * Resolves non-routine problems with specialized knowledge * Applies fundamental concepts * Exercises judgment within defined procedures and practices * Utilizes established procedures but decides action within task * Must be able to perform in a fast pace / high volume work environment * Attention to detail * Problem Solving * Fluent oral and written English is a must * Additional (major) European languages would be an asset * Strong PC skills (Windows, Microsoft Office applications) preferred * Cargo Wise Software experience a plus * ITAR, Dangerous Goods or TSA work experience / regulations What AIT Can Offer You In addition to a competitive salary and benefits, we offer great programs for our employees, for example, 5 volunteer hours a year to give back to the community in a charitable event. About AIT Worldwide AIT Worldwide Logistics is a global freight forwarding company headquartered in Chicago USA. For more than 40 years, customers have relied on AIT as an industry leader for supply chain solutions with a consultative approach, a global network and trusted partners in virtually every industry. These include aviation, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by sustainable, user-friendly technology, AIT's flexible business model enables customized door-to-door deliveries by sea, air, land and rail - on time and on budget. With experienced teammates, in more than 100 global locations across Asia, Europe, India and North America, AIT offers full-service options, these include customs brokerage, warehouse management and all-round worry-free services.