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Sales & Customer Care Specialist
Groupe HARVEST
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted 5 days ago
About this role
The successful candidate will play a key role in the commercial development of Quantalys solutions dedicated to financial advisors, while also supporting and managing our existing client base. The position involves promoting and selling Quantalys licenses, managing commercial contacts, conducting product demonstration and assisting users in maximizing the value of our platforms. We are looking for a dynamic, proactive, and results-oriented professional with strong interpersonal skills and an interest in the investment and asset management industry. Key Responsibilities Sales & Business Development • Promote and sell Quantalys licenses to financial advisors and investment professionals. • Manage prospecting activities, including lead qualification, and follow-up. • Organize and conduct product demonstrations of Quantalys platforms. • Convert commercial opportunities into new clients. • Develop and maintain long-term relationships with financial advisors and customers. • Collaborate with the marketing team on acquisition and client retention initiatives. • Identify upselling and cross-selling opportunities within the existing client base. • Participate in webinars, industry events, and promotional initiatives to increase brand awareness and business opportunities. Customer Care • Handle customer support requests and inquiries. • Assist users in effectively using Quantalys platforms and services. • Organize training sessions and client webinars. • Monitor customer satisfaction and gather feedback. • Work closely with the Product and Technical teams to resolve client issues. • Support customer retention and loyalty initiatives. Requirements • University degree in Finance, Economics, Business Administration or a related field. • At least 2-3 years of experience in sales, customer care, customer success, or business development roles in the financial industry. • Excellent communication and interpersonal skills. • Strong results-oriented mindset and ability to achieve targets. • Native or fluent Italian. • Good command of English. • Knowledge of French will be considered a plus. What We Offer • The opportunity to join a growing international company. • Continuous training on financial markets and Quantalys solutions. • An international, dynamic, collaborative, and stimulating working environment. • Professional growth opportunities in Sales and Account Management. • Competitive compensation package based on experience, including performance-based incentives. Employment Terms •Gross Annual Salary (RAL): €30,000 - €40,000. Final compensation will be commensurate with the candidate's experience, skills and qualifications. •National Collective Bargaining Agreement (CCNL): Commercio.