The Country Operation Manager effectively ensures the smooth running of stores day to day retail operations, with the objective of facilitating sales, delivering exceptional service to customers, and implementing business driving initiatives.
Being the owner of operational excellence, he/she constantly seeks to improve in-store processes by developing and implementing innovative initiatives and action plans.
Job responsibilities
Stock Management & Logistics
Supervise, support and organize the team for all incoming and outbound physical and IT merchandise flows
As the referent on Care & Quality, be responsible for the appropriate application of storage rules, stock procedures and best practices by all team members to strengthen loss prevention
Organize inventory management (weekly cycle counts and annual inventory)
Process/internal control
In charge of all SOPs (Standard Operational Procedures) related to Boutique Operation (implementation, updates)
Be responsible for staff training on policy & process
Care Services (Repairs & Returns)
Supervise all after-sales requests : monitor client correspondence and follow up with administrative tasks,
Review after-sales reports and initiate action plan as needed
Be responsible for staff training on Care Services guidelines
Till & Cash Management
Supervise till operations
Be responsible for expense control
Store Systems Referent
Be the referent for all “back-office” tools: ensure staff training, adoption and correct use in the store
Realize ad hoc demands concerning equipment / application access in E-services
Support the Digital Coordinator to deploy special projects when needed
This role is best suited to a candidate with the following profile:
Strong understanding of Customer Service needs and Customer priorities
Innovative, proactive and strategic
Team-focused with a desire to collaborate effectively
Organized, methodical and rigorous
People management skills
Communication skills
Fluent in English
Additional information
Package retributivo: RAL indicativa a partire da 65.000€, definita in base al livello di seniority e alle competenze maturate.
Communication
Management
Pay
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