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Genesis Sales Operations Analyst
Hyundai Motor Europe GmbH
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted Oct 21
About this role
Role Summary: As Genesis Sales Operations Analyst , you will support Genesis sales performance and deliver an exceptional customer journey through efficient vehicle ordering, allocation, stock management and delivery processes. Acting as a key interface between retailers, headquarters, logistics partners and internal stakeholders, you will help drive operational excellence, retailer performance and business growth. We want you to: • Prepare and maintain regular reports covering retail sales, wholesale, order bank, stock, registrations and deliveries • Monitor sales performance against targets and identify trends, opportunities and risks • Support sales forecasting and budget planning activities through accurate data analysis • Develop ad hoc analyses to support management decision-making and business reviews • Manage the end-to-end vehicle ordering process, ensuring order accuracy and timely execution • Monitor order bank, production status, inbound pipeline and vehicle availability • Coordinate vehicle allocation activities, balancing business priorities, retailer requirements and customer demand • Support stock management strategies aimed at maximizing conversion opportunities • Coordinate vehicle logistics and delivery planning to ensure a seamless customer handover process • Provide guidance and support to retailers on ordering, allocation, stock availability, vehicle status and delivery planning • Monitor retailer performance KPIs and support actions aimed at improving sales effectiveness and customer satisfaction • Collaborate closely with Sales, Customer Experience, Finance, Marketing, Network Development, Logistics and HQ teams • Support the implementation of new systems, tools and operational procedures while ensuring compliance with internal policies and reporting requirements About you: • Bachelor's degree in Business Administration, Economics, Engineering or a related discipline • 3-5 years of experience in Sales Operations, Dealer Support, Sales Administration or a related automotive function • Automotive industry experience is strongly preferred; premium automotive experience is a plus • Fluent Italian and English, both written and spoken • Advanced proficiency in Microsoft Excel and reporting tools • Strong analytical mindset, customer focus and stakeholder management skills What we offer • The opportunity to join a premium automotive brand in a dynamic and international environment • Continuous training and professional development opportunities • Competitive salary and benefits package, with a RAL starting from €34.000 , depending on experience • Flexible working hours and hybrid working policy • Car lease mobility program • Daily meal vouchers (ticket restaurant) • Health insurance coverage • Corporate wellness program