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Field Service Engineer
Illinois Tool Works Inc.
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted 2 days ago
About this role
Job Description: Location: Campania and surrounding areas. Provide on-site support for the Instron product range, including, but not limited to calibration, maintenance, installation, training and basic troubleshooting of EM, SH and CEAST materials testing systems and other after sales warranty services, as specified by the Service Operations Supervisor or Team Lead. Key Task & Responsibilities Ensure that all requests for onsite service support for the Instron product range are dealt with in a prompt and professional manner. Proactively look for leads for new machines, accessories and other services. Be familiar with the company’s product life cycle in order to be able to advise customers regarding obsolescence. Report on competitive equipment and activities at customer sites. Ensure that adequate preparation and planning is made before each visit so that the job is completed correctly without the need for further follow up visits. Ensure that planning for visits including travel is carried out in the most cost-efficient way and that there is smooth pre-visit and post visit communication with the customer. Have a basic understanding of our 80 applications. Responsible for quality of own work. Ensure all administration is accurate and up to date, to the latest company requirements using the tools provided. To submit expenses and other paperwork within the required timeframe. Contribute to the company's efforts to improve customer satisfaction, reduce costs and improve quality using the ITW Tool Box and other process’s as required. Carry out any other ad hoc duties, as requested, in line with the requirements of the role in order to support the Service department and wider business. Key Competencies (includes skills) Ability to pick up technical training, processes and systems quickly Basic awareness of costs and own impact on margin Flexible, resilient, open minded Computer Literate Well organized with good time management skills Good written and verbal communication skills including fluency in English and Italian. Excellent interpersonal skills Team player. Customer oriented. Qualifications Relevant technical qualifications in mechatronics, mechanics, electrical, electronic engineering or equivalent Full, clean local driving license without restrictions. Key Experiences Relevant in a similar role. Technical fault-finding experience with both electro-mechanical and servo hydraulic systems. Compensation Information: N/A At ITW, we think and act like entrepreneurs. We embrace autonomy, make decisions and take ownership to create innovative solutions for our customers all over the world. ITW is a Fortune 200 global multi-industrial manufacturing leader. Our seven industry-leading business segments offer career development and learning opportunities in more than 50 countries across the globe. We’re committed to investing in our people and supporting their growth through unique and relevant development opportunities at each stage throughout the employee life cycle. Our decentralized, entrepreneurial culture empowers you to think and act like a business owner. We aspire for everyone to perform to their full potential and value the unique and diverse perspectives, experiences and ideas that make us better together. The ITW Business Model gives us the tools to focus on what’s most important, and we’re grounded in our values of Integrity, Simplicity, Trust, Respect and Shared Risk.