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Customer Service Executive
Calderys
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Source date: 10/13/2026
About this role
Job Description Role In this role based in Fiorano, Italy, you will be in charge of customer relationship management, from ordering to invoicing. This is a fixed-term role until December 2027. Responsibilities Front office procedure Welcome the truck drivers and provide them with the Site Security Rules Contact with forwarders (including import/export documentation) Purchase orders creation Enter orders in SAP Track orders to billing Respond to customer requests (delivery time, invoicing, disputes, etc.) Support the team in case of workload Support for month end closure procedure Requirements Previous experience in a similar role (order management, customer service, etc.) Logistics for customer service experience including with billing-shipping Knowledge of SAP, Salesforce, and Microsoft programs Experience in maintaining good communication and relationships with with customers and other teams (sales, factories, amongst others) Fluent in English and Italian Rigor, autonomy Dynamism and problem solving Team spirit and mutual assistance As a global organisation operating across multiple countries, compensation for this role may vary depending on location, local market benchmarks, and experience. In line with our commitment to pay transparency, a salary range relevant to your location will be shared with you during the early stages of the recruitment process, before any interview is scheduled. LI-DNI Job Info Job Identification 4528 Job Category Customer Service Posting Date 10/13/2026 Locations Via Sacco e Vanzetti, 63, Fiorano Modenese, 41042, IT (On-site)