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Workflow Support and Development Coordinator
Uisce Éireann
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
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About this role
Job Description We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports. Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth. We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level. Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come. The Role The Asset Operations function forms the cornerstone of service delivery to customers, protecting the environment and meeting regulatory standards as well as managing the majority of operational expenditure. The Asset Operations function has responsibility for operational and maintenance strategy, policies, planning and standard operating procedures for Water and Wastewater operations both nationally and regionally, ensuring that value for money and customer service is delivered. The Workflow Functional Area is responsible for the management and monitoring of all outdoor work through the full work order lifecycle from planning to closure. This includes overseeing the initiation, dispatch and progression of work orders, processing of service requests, allocating adequate resources, identification of bundling opportunities, identification of work pre-requisites, creation of work orders to be progressed and dispatched to the field, the management of the logistics and stores to enable effective and efficient inventory control, Outage notification & processing and complaint resolution. Reporting to the Workflow Support & Development Supervisor, the Workflow Support & Development Coordinator will work closely with counterparts from Local Authorities, Uisce Éireann, and 3rd parties, supporting the delivery of strong working relationships, in order to deliver all business development and change initiatives impacting Workflow and the wider Asset Operations function to their allocated region. Main Duties and Responsibilities: Develop and foster strong day to day working relationships with Local Authorities (LAs) (e.g. office, field, trainer staff); maintaining a network of contacts with LAs in assigned area with a view to providing information (e.g. work programmes, reports, training) and feedback, addressing and resolving issues; communicating changes and other requirements as they arise, Develop and foster strong relationships with contractors. Act as key Workflow point of contact for a cohort of Local Authorities and trainers in the assigned area – receive, process and reply to such queries, questions and requests as arise (e.g. work management, KPIs, development, process, system functionality for end trainers/users, and IT support) Provide such support, development and liaison as required (e.g. developing & creating training materials, such as training videos, system/device training support both material & delivery- for project rollouts & ongoing BAU work processes) to ensure Local Authority staff/system end users are proficient and comfortable with Workflow systems, process and requirements Identify opportunities to improve work management processes, relationships and procedures to effectively serve the business Co-ordinate and attend regular meetings with LA stakeholders Support and work closely with the Field Force Trainers Develop and foster strong working relationships with wider Uisce Éireann key stakeholders including Regional Offices, Business Units, Project Teams, Change Management and Business Partners Act as key Workflow point of contact for work management support and issue resolution needs (e.g. UAT Testing for systems/devices/apps/training material). Understand and contribute to achieving the objectives and targets of the Workflow function and overall departmental business plans. Take responsibility for the various initiatives within Business Support and Development Support the efficient on-going delivery of the enduring WAM solution Proactively identify and drive improvements in quality and other relevant areas within Workflow Develop and maintain all Workflow systems, process training materials, and complete various communication in relation to Workflow processes Contribute to achieving the objectives and targets of the Workflow function and overall Asset Operations business plans Raise risks and issues as appropriate to the BS&D Specialist Perform other such duties as required General Duties and Responsibilities Collaborate with key internal stakeholders across the UÉ business Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards. Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives. Conducts duties and responsibilities in accordance with Uisce Éireann’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information, and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation. Other duties as required. Knowledge, Skills and Experience: Relevant third level qualification and or accreditation is desirable and or relevant experience A minimum of 2 years’ relevant experience required. Experience in the water, utilities or similar industries is desirable. Strong technical experience using work management systems (e.g. Maximo & work management handheld devices) Travel will be required - Full, clean and valid Irish category B driving licence is minimum requirement. A clean driving licence is defined as meaning that the applicant has not been convicted of an offence under the Road Traffic Acts (other than an offence for which the penalty is the imposition of penalty points) Proactive, with ability to work on own initiative and with others to ensure success in the performance of a team Proven effective time management skills with the ability to prioritise and remain focused We work better together - proven ability to create and develop good working relationships to facilitate the accomplishment of work goals, coupled with the ability to gain commitment from others Excellent verbal and written communication skills with the ability to convey messages in a clear and concise manner Strong Computer skills with a proficient working knowledge of MS Word, Excel, PowerPoint and Outlook Ability to set up ongoing processes and procedures to collect and review information Flexible with regard to working in a changing environment and the ability to adjust to new work structures, processes and requirements as necessary We aim high - proactively identifying new areas of learning and using newly gained knowledge and skills on the job We do the right thing - striving for quality and ensuring consistent high standards of work The closing date for receipt of applications for this vacancy is 25/11/2026. Please note that applications submitted after this closing date will not be accepted. *Successful candidates will be offered a salary within the advertised range based on an assessment of their relevant skills, qualifications, experience and readiness to undertake the responsibilities of the role. Internal candidates will be considered in line with the application of Uisce Éireann's Pay Model and associated pay policies. Uisce Éireann is an equal opportunities employer. We are committed to providing a diverse and inclusive place of work and have a robust strategy and framework called ibelong to enable this. We are an equal opportunity employer and through our recruitment process we welcome and encourage applications from interested and suitably qualified individuals regardless of gender, age, racial or ethnic origin, membership of the traveller community, religion or beliefs, family or civil status, sexual orientation/gender identity or disability. Job Info Job Identification 2909 Job Category Operations Posting Date 11/11/2026 Apply Before 11/25/2026 Locations Dublin 1, Ireland Vacancy Type Permanent/Specific Purpose Grade and Salary F €40,960 - €61,440