EXPLORE YOUR NEXT CHAPTER
Technical Support Engineer – Italian & English
SFDC Ireland Limited
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted Oct 28
About this role
*To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.* Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience Qualified by Salesforce is looking for a talented and customer-focused Technical Support Engineer fluent in Italian and English to join our growing Technical Support team in Dublin. You will be a trusted technical resource for our Qualified Success team and a critical link between customers, Engineering, and Product, troubleshooting complex issues to deliver a seamless customer experience. This is an exciting opportunity to work with cutting-edge sales and marketing technology in a fast-paced, collaborative environment where your expertise directly contributes to customer success. What You'll Actually Be Doing * Manage and prioritize customer support requests across live chat, email, and phone, owning cases from initial investigation through final resolution * Investigate, diagnose, and resolve complex technical issues using your knowledge of Salesforce CRM, Salesforce CPQ, and Revenue Cloud Advanced * Work with Engineering to identify root causes and escalate product bugs, and partner with Product to share customer feedback that shapes the roadmap * Create and improve documentation and knowledge base articles, support incident response, and streamline support workflows as a trusted technical advisor You're Our Person If... * Fluency in Italian and English, with excellent written and verbal communication skills in both languages * 2 to 4 years of work experience, including strong knowledge of Salesforce CRM, Salesforce CPQ, and Revenue Cloud Advanced * Strong analytical and problem-solving skills, with a persistent, detail-oriented approach to driving issues through to resolution * A passion for exceptional customer support, and the ability to explain complex technical concepts clearly and work effectively across Support, Engineering, Product, and Customer Success teams Even Better If... * Bachelor's degree (BA/BS) in Computer Science, Information Technology, Engineering, or a related technical field * Salesforce Certified Administrator or Salesforce Certified Platform Developer I certification * Experience supporting Salesforce-based applications, integrations, or SaaS platforms, including troubleshooting Salesforce CPQ and Revenue Cloud Advanced implementations * Familiarity with technical support processes, incident management, and case management, and the ability to manage multiple priorities in a fast-paced environment Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and *be your best*, and our AI agents accelerate your impact so you can *do your best*. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this [Accommodations Request Form](https://careers.mail.salesforce.com/accommodations-request-form?_ga=2.139086459.912759425.1690463420-976932181.1684251251). Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our [Candidate Privacy Statement](https://www.salesforce.com/en-us/wp-content/uploads/sites/4/documents/legal/Privacy/salesforce-candidate-privacy-statement-december-2024.pdf) for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. [Know your rights: workplace discrimination is illegal.](https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal) Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well *and* doing good – you've come to the right place.