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Senior Cloud Applications Engineer - Monitoring & Observability
Open Text Ireland Limited
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
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About this role
OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us. Your Impact Join OpenText in Cork, Ireland, as a Senior Cloud Application Engineer responsible for designing, Implementing and maintaining enterprise observability and monitoring stack across hybrid/cloud platforms. This role provides deep technical expertise, drives best practices, improves monitoring quality, and ensures high reliability, actionable alerting, and ITIL-aligned operations in collaboration with NOC, development teams, and leadership. What the role offers • Deploying, configuring and maintaining monitoring and alerting systems including Operations Bridge Manager (OBM), Network Node Manager (NNMi), Zabbix, Prometheus, and Graylog. • Developing enterprise-wide SLIs/SLOs and ensure effective alerting aligned to business impact. • Serving as the primary development escalation point for NOC, operations, and product teams. • Leading complex incident resolution, root-cause analysis, and post-incident improvement plans. • Driving automation initiatives: monitoring provisioning, configurations, and remediation workflows. • Be part of the 24/7 Tier-3 support team and participate in support and incident calls and lead post incident reviews adhering to ITIL Processes. • Developing automation for monitoring provisioning using Python, Bash, Terraform, and Ansible. • Ensuring GDPR and DPZ compliance for EMEA-region workloads. • Implementing AI-driven improvements such as anomaly detection and AI-assisted troubleshooting. • Using AI copilots for automation, documentation, and script generation. • Maintaining high-quality documentation and operational runbooks. What you need to succeed • Bachelor’s in Computer Science, Engineering, or equivalent • 4+ years of relevant experience in the field • Hands-on experience with Observability and Monitoring technologies (correlation, event pipelines, topology, service modeling) along with Graylog, Prometheus. • Expertise in NNMi skills: network topology, polling strategies, SNMP, traps, RCA. • Deep understanding of Zabbix architectures, templates, event routing, and automation. • Proven SRE experience with SLIs/SLOs, reliability architecture, and incident management. • Strong Linux, Kubernetes, networking, and scaling concepts for production systems. • Expertise in automation using Python, Bash, Terraform, and Ansible integration with GitLab pipelines. • Strong understanding of GDPR principles, data protection rules, and EMEA data residency requirements. • Foundational understanding of AI Concepts, Machine learning basics. • Observability Tools (hands-on) : NewRelic and/or Dynatrace Nice to have skills: Enterprise OpenTelemetry pipeline design and collector configurations; Experience with OpsBridge Aviator, SMAX, or AIOps-driven correlation engines; Elasticsearch, Kibana, Grafana; Experience with AWS, Azure, or GCP monitoring tools; Exposure to SIEM, security logging, and complianceframeworks; Kafka/AMQP pipelines; Light programming in Go or Java for exporters/integrations. • Kubernetes (CKA/CKAD), cloud certifications, or Zabbix certifications are a plus. • GCP Cloud certifications will be an advantage #LI-Onsite OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.