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About this role
Role/Team overview
Following the successful launch and continued growth of Sky Mobile, we are looking for a commercially minded, customer-focused leader to help take the business to the next level. The Commercial Mobile Controller will play a central role in delivering our Mobile commercial KPIs, working across Sky Ireland to grow , reduce churn, strengthen customer value and support sustainable revenue and EBITDA growth.
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This is a broad, high-profile role spanning SIM and device performance, quarterly planning, offer strategy, customer lifecycle management and major device launches. You will combine a forensic understanding of performance with the ability to bring teams together, turn insight into action and respond quickly in a highly competitive Irish mobile market.
What you’ll do –
Own and deliver quarterly Mobile targets across SIM and device portfolios, with clear accountability for sales, activations, churn, net growth, revenue and EBITDA performance.
Build robust commercial plans, forecasts and mitigation actions, identifying emerging risks and opportunities and bringing the wider business together behind the right response.
Lead device portfolio performance and major launches, working with Product, Supply, Finance, Marketing, Digital, Operations, Route to Market teams and external partners to maximise customer and commercial outcomes.
Shape Mobile offer and lifecycle strategy across acquisition, retention, recontacting, upgrades and customer engagement, using customer insight and market trends to optimise lifetime value.
Maintain a deep understanding of the Irish mobile market and competitor activity, translating external developments into clear recommendations and timely action.
Provide concise, insight-led performance updates to senior leaders, ensuring decisions are grounded in a clear view of customer behaviour, commercial drivers and delivery priorities.
Essential Criteria –
Strong commercial judgement, with proven experience owning KPIs and translating performance insight into actions that deliver measurable outcomes.
Excellent analytical capability and confidence working with complex data, forecasts and business plans to identify underlying drivers, risks and opportunities.
A decisive, delivery-oriented approach, with the ability to simplify ambiguity, prioritise effectively and maintain momentum in a fast-moving environment.
Outstanding stakeholder management and collaboration skills, with experience influencing across a matrix organisation and bringing multiple functions behind a common plan.
Credibility and confidence presenting to senior leaders, with the ability to communicate complex issues clearly and secure support for recommendations.
A strong customer mindset, balancing commercial outcomes with doing the right thing for customers and protecting the long-term health of the business.
Desirable skills and experience:
Experience in the Irish mobile, telecommunications or another highly competitive subscription market.
Knowledge of device portfolio management, OEM or partner relationships, supply planning and major product launches.
Experience developing acquisition, retention, recontacting or customer lifecycle propositions and offers.
Understanding of digital and assisted Routes to Market, including the commercial levers that improve conversion and activation.
Experience working closely with Marketing, Finance, Product, Operations, Trading and Customer Service teams.
An entrepreneurial, curious and energetic style, with a bias for action and a desire to continuously improve how the team works.
Benefits and perks
There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here’s a taster:
Free Sky TV including Sky Sports and Sky Cinema
Pension package with up to 8% employer contribution
Private healthcare with mental health support
Dental insurance
Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect
Sharesave and Tech schemes
A range of Sky VIP rewards and experiences
How you’ll work –
At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office.
The hybrid working expectations for this role are 3 days in the office per week.
Your office base
Dublin:
Burlington Plaza is the home of Sky Ireland, a central, well-connected base for our Dublin teams. We’re just a 20-minute walk to Dublin’s city centre with connections via Dublin Bus, Luas and DART. Our nearest train station is Grand Canal Dock
.
Who we are
We’re Sky, a leading media and entertainment company that connects millions of people with entertainment, sports, news and arts through innovative products and services. Working with us means bringing the joy of a better experience to more people, every day, so we can do better and deliver better for our customers, colleagues and society.
We’re an equal opportunity employer and value diversity at our company. We’re a Disability Confident Accredited Employer and welcome and encourage applications from all candidates. We’ll look to ensure a fair and consistent experience for everyone and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can.
*Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. Depending on the role you’ve applied for and the nature of any convictions you may have, we might have to withdraw the offer.*
To find out more about working with us, search #LifeAtSky on social media.
Believe in better, starting with your career.
At Sky, believing in better means playing a real role in how millions of people experience sport, news, entertainment, connectivity and culture — every single day.
Join us and work on products, platforms and content people truly love, with the support to keep learning, build in‑demand skills and help create better, for our customers, colleagues, communities, and the planet.
Strategy
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Hybrid working
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Private healthcare
Pay
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