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Senior Commercial Excellence Training Specialist
ICR United States USA
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted Oct 20
About this role
Senior Commercial Excellence Training Specialist - Remote, US ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster. As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers. About the role: We are seeking an experienced Senior Commercial Excellence Training Specialist to design, deliver and continuously evolve ICON’s commercial training and capability programs. This role is intentionally broad in scope: rather than owning a single fixed curriculum, the successful candidate will build and flex a portfolio of enablement initiatives – spanning bid defense excellence, onboarding, continuous coaching and capability development – in line with ICON’s changing commercial priorities. The role establishes a consistent, high-performing approach to commercial capability building, equipping Business Development, Operations, Therapeutic Experts and senior stakeholders to perform at their best across client-facing moments that matter. Working closely with Business Development, Clinical Operations, Proposals, Therapeutic Experts, Learning & Development and senior leadership, the role owner will maintain best-practice methodologies, training content and performance improvement frameworks, and will be expected to take on new initiatives as ICON’s commercial enablement agenda develops. *Key Responsibilities:* * Develop, implement and maintain standardized, end-to-end methodologies for priority commercial capability programs, starting with bid defense excellence and expanding to other initiatives as agreed with leadership. * Establish frameworks for strategy, preparation, delivery and post-activity evaluation that can be adapted across multiple training initiatives, not limited to a single program. * Develop and maintain playbooks, training resources, preparation tools, presentation guidelines and templates that can be reused and re-purposed across initiatives. * Partner with commercial and operational leaders to keep methodologies aligned with client expectations, organizational capabilities and evolving business priorities. * Drive adoption of best practice across business units, therapeutic areas and regions. Your Profile: *Essential* * Significant experience in Commercial Excellence, Sales Enablement, Learning & Development, Business Development or a related function. * Experience designing and delivering training for cross-functional teams and senior stakeholders. * Experience implementing standardized methodologies, competency frameworks and improvement initiatives. * Strong understanding of the clinical research industry and CRO business development lifecycle, including proposals and bid defenses. * Demonstrated ability to work across multiple concurrent initiatives and adapt quickly to shifting priorities. * Excellent facilitation, presentation, coaching, communication and stakeholder-influence skills. * Strong project management and analytical skills; experience in a global or matrixed organization. *Desirable* * Previous experience in a CRO, pharmaceutical, biotechnology or clinical research organization. * Direct experience supporting or participating in client bid defenses. * Knowledge of clinical trial operations, study delivery and therapeutic strategy. * Experience establishing commercial training programs, centers of excellence, or enablement platforms. * Experience with AI-enabled coaching tools, digital/interactive learning design, or sales enablement technology (e.g. Seismic or similar). * Relevant qualification in Learning & Development, instructional design, organizational development or business. LI-MH1 LI-REMOTE Employment with ICON is contingent upon having the legal right to work in the country where the role is based. Rewards & Benefits ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development. Benefits may include: * Competitive base salary and performance related incentives * Health and wellbeing programmes including medical, dental, and vision coverage where applicable * Retirement and pension plans * Life assurance and disability coverage * Employee assistance programmes and wellbeing resources * Learning and development opportunities through structured training and career pathways Benefits may vary depending on role and location. Visit our [careers site](https://careers.iconplc.com/benefits) to read more about the benefits ICON offers. Inclusion and Accessibility ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported. If you require reasonable accommodations during the recruitment process, please let us know or submit a request [here](https://careers.iconplc.com/reasonable-accommodations). Are you a current ICON Employee? Please click [here](https://wd3.myworkday.com/icon/d/task/1422$1235.htmld) to apply *ICON is an award-winning workplace that enables you to make a difference to patients’ lives by being part of a world-class clinical research organisation that helps deliver new medicines & medical devices that are benefitting patients worldwide. You are also part of a diverse company that cares about our world and is dedicated to conducting business more sustainably and supporting the communities in which we live.* *If you’re as driven as we are, join us. You’ll be working in a great environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.* Didn’t find the role you were looking for? Even if the perfect role isn’t available right now, we’re always excited to connect with talented individuals. Register to our Talent Community to receive updates on roles that align with your career goals.