EXPLORE YOUR NEXT CHAPTER
Global People Operations - Senior Associate
Grant Thornton
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted Oct 21
About this role
Job Description Global People Operations – Senior Associate About Global People Operations Global People Operations (GPO) is the firm’s centralized global function within People & Culture, delivering integrated People services through specialised service pillars, including HR Generalists, Leave Administration, and Onboarding. GPO combines operational service delivery with functional expertise, owning the design, governance, and execution of core employee lifecycle processes to provide consistent and scalable employee experiences across the globe. Position Summary The GPO Senior Associate serves as a trusted People & Culture (P&C) resource, providing guidance and operational support across the employee lifecycle. This role partners with employees, managers and key stakeholders to resolve employee matters, administer P&C programs and processes, maintain accurate employee data and timely service delivery. This position has primary responsibility for leave administration and workplace accommodations, serving as a subject matter expert while also supporting the broader GPO Generalist function. This role manages leave and accommodation cases from initial request through return to work, ensuring accurate administration, timely documentation and compliance with applicable laws, firm policies and procedures. This position requires strong HR Generalist experience and the ability to navigate a wide range of employee matters while developing deep expertise in leave administration. Core Responsibilities: Serve as a trusted P&C resource by addressing inquiries, interpreting policies and programs and providing guidance across a wide range of people matters and jurisdictions. Serve as the subject matter expert for EMEA leave administration and workplace accommodations, advising employees and managers on leave options, eligibility requirements, policies and available resources. Manage leave and accommodation cases end to end, from initial request through return to work, including eligibility determination, document review, notifications, leave tracking, case records and return to work coordination. Process a range of employee and organisation changes, including workforce changes, promotions, compensation updates, employee documentation, and other HR system transactions through the HR Help Desk module and Oracle HCM, ensuring timely and accurate resolution. Manage employee inquiries and cases across a broad range of P&C matters, researching issues, applying policies and procedures, and escalating complex or sensitive matters as appropriate. Partner with HR Business Partners and other P&C functional areas, including Benefits, Employee Relations, Immigration, Payroll, Talent Acquisition, and Learning, to resolve cross-functional employee matters and support business priorities. Develop and maintain process documentation, standard operating procedures, knowledge articles, and self-service resources to promote consistency, scalability, and operational efficiency. Produce, analyse, and interpret P&C metrics, reporting, and workforce data to support compliance, business decisions and service delivery. Maintain knowledge of applicable laws, regulations, firm policies, and evolving HR practices relevant to assigned areas of responsibility. Identify opportunities to improve processes, controls, technology and participate in broader GPO projects and initiatives. Required Qualifications (Personal Characteristics, Skills/Abilities, Academic): Bachelor’s degree in human resources, Business Administration, or a related field, or an equivalent combination of education and experience. Minimum of four years of experience in human resources, leave administration, accommodations, or a related field. Working knowledge of applicable leave and accommodation laws. Strong analytical and problem-solving skills with the ability to assess complex situations and recommend appropriate solutions. Excellent written and verbal communication skills, including the ability to communicate sensitive information professionally and empathetically. Strong organisational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment. High attention to detail and commitment to accuracy. Ability to exercise sound judgement and maintain confidentiality when handling sensitive employee information. Strong customer service orientation and ability to build effective relationships with employees, managers, and stakeholders. Proficiency in Microsoft Office Suite and HR systems; experience with Oracle HCM or similar HRIS platforms preferred. LI-KS1 We are Grant Thornton Grant Thornton Ireland is rapidly approaching 3,000 people, in 9 offices across Ireland, Isle of Man, Gibraltar and Bermuda. With a presence in over 149 countries around the world and a global network of 73,000 people, we bring our clients the local knowledge, national expertise and global presence to help them succeed – wherever they’re located. At GT, we work as trusted advisors, bringing local knowledge and national expertise, with a global presence, to help businesses succeed – wherever they are located. We make business more personal by investing in building relationships and empowering our clients to make the right decisions for their organisation now and for the future. Whether that is working with the public sector to build thriving communities, with regulators and financial institutions to build trust, or with a diverse range of businesses to help them achieve their goals, Grant Thornton Ireland work hard to support clients to act on the issues that matter. At GT Ireland we don’t just predict your future, we build it. A Career at GT Looking for a more fulfilling role in professional services? One where fresh thinking, collaboration and diversity are valued? At Grant Thornton we do things differently. What does this mean for you? A career in a more inclusive working environment, a more collaborative work culture, a more supported, flexible working role, more possibilities to grow and more opportunities to help shape the future for your clients. We respect and value your experience. And we want you to bring your authentic self to work and be at your best. It is how it should be. Grow with us At Grant Thornton, we care about our people and work hard to make you feel valued. If you are looking to deepen and develop your skills, knowledge, and experience throughout your career, then that is what you will get, and more. Our Benefits Please follow this link for information on our generous benefits package. Equity, diversity and inclusion At Grant Thornton, we provide equitable opportunities for all our colleagues. We are a responsible, sustainable business where equity, diversity and inclusion (ED&I) is at the forefront of our workplace culture agenda, and today, we continue to build and develop on our existing ED&I structure and strategy to meet our workplace culture needs. People are at the heart of our business and teams built with varied individuals present diverse viewpoints, which need to be heard and valued. We are all at our best when we are able to be ourselves and we view integrity and authenticity as integral values to bring to our day-to-day work-life at the firm. We are excited to see the personality and perspectives you will bring to our team because we know we will all benefit from them. Diversity of thought, background and experience enables better decision-making, improves the quality of our delivery, and helps us to meet the needs of our clients. Our firm is built on people and their ideas, so we want to hear all the new perspectives and fresh thinking you have to offer. You form the bedrock of our firm’s best-practice principles and we will champion you as leaders from day one. Reward and benefits Our reward and benefits are designed to create an environment where our people can flourish. We are committed to building a culture where our people have access to the necessary benefits to help promote a healthy lifestyle and thrive. Recognition We want to create a culture of recognition and celebrating success, by saying thank you to people who surpass our expectations and recognising the right values and behaviours. Our Shout Out recognition scheme is our way of highlighting and promoting achievements. Whether you simply want to say thank you, celebrate a special occasion or give an award for doing something exceptional, you can do all of this and more through the scheme. Job Info Job Identification 116204 Job Category - Posting Date 10/21/2026 Degree Level No Formal Education Job Schedule Full time Locations Dublin, Ireland