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BA&SH, Concession Manager, Full Time, Permanent
Brown Thomas Arnotts
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Source date: 10/30/2026
About this role
GET TO KNOW US Contemporary and emblematic house of the affordable luxury sector; ba&sh has been offering a free, feminine and Parisian style through an authentic and international brand, since 2003. Ba&sh is firstly a friendship story. A friendship between two women, Barbara & Sharon, who associated their names to the creation of ba&sh, with one goal: creating their dream wardrobe. A wardrobe designed outside of the box by women, for women. KNOW THE ROLE The Concession Manager is the brand’s ambassador, they welcome customers, serve them and support them, along with sales assistants, and model exemplary conduct at all times. They are responsible for developing sales and for the excellence of the service offered in the point of sale for which they are responsible. They act to stimulate its activity, track its performance and respect the rules. They recruit, manage, motivate and support the development of their team. They are accountable for good stock management and the optimisation of the sales space, the quality of product displays and rigorous respect of operational procedures. They are in regular and frequent contact with teams at HQ (Sales, HR, etc.). These many and varied responsibilities require multiple skills. Key resposibilities: Super salesperson: Grow the turnover: Welcome customers and understand their needs, guide them to suitable products and collections, deal with payment and encourage client loyalty Participate in developing cross-channel: welcome customers, promote additional sales, etc. Monitor the cash desks and be responsible for banking Keep an eye on their team’s sales indicators and carry out the daily activity launch. Coach and First Manager of the point of sale: Transmit their knowledge and skills to their team through briefings and training Motivate and encourage the team to reach common objectives for sales development Skills and action: Apply internal procedures and defined action plans and ensure they are respected Delegate tasks in a meaningful way, follow up and check how they have been carried out Point of sale administration manager: They will participate in and supervise all “non-sales” activities linked to the organisation and functioning of the point of sale: Upkeep of the point of sale and merchandising Keep the point of sale clean and attractive Execute merchandising instructions and commercial operations according to the guidelines Stock management: Take delivery of and check parcels Put away, or oversee the putting away of, products on the sales floor or in the stockroom Put security tags on the articles and check both the tagging and that general security guidelines are respected. Monitor the merchandise against theft and ensure staff also monitor it Organise rolling inventories Be aware of the stock level, restocks, and shrinkage rate HR duties: Participate in recruitment Establish schedules for the team and manage their working hours Collect and pass on the necessary information for creating employment contracts and pay Brand ambassador They are responsible for the brand’s high end image both internally with employees (employer image) and externally They must be an example for their team members at all times To always meet our customers expectations as well as possible, BA&SH are currently looking for an Assistant Manager in Brown Thomas Dundrum as an ambassador of our brand, you will be in charge of the following missions: Provide an outstanding customer service, driving and maximising sales and building customer loyalty. Supports staff results by communicating job expectations and planning Communicate on the brand image and business goals You will ensure sales targets are met and will work in direct relationship with your concession manager Maintain store standards and ensure the BA&SH gudelines are followed at all times Helps to coach, train and motivate employees Aids in developing, coordinating and enforcing systems, policies, procedures and productivity standards KNOW WHAT WE’RE LOOKING FOR Brand ambassador They are responsible for the brand’s high end image both internally with employees (employer image) and externally They must be an example for their team members at all times Skills required for the post KPI: T/O Average basket UPT DI rate (shrinkage) Skills/Knowing how to get things done Have an in-depth knowledge of sales technique, the spontaneous approach, complementary sales and how to encourage customers to return Be able to promote a dynamic commercial approach and unity to attain their objectives Know how to organise a point of sales according to Management’s strategy and recommendations Know how to apply sales and management methods and have them respected Soft skills: Leadership Presents well Convincing Resilient and dynamic Is a good example and good teacher Meticulous administration Initiative taker We are looking for a fashion enthusiastic person, with a prior manager experience. You have great interpersonal skills and you like to advise people on their look. You may already know BA&SH and are thrilled to e a part of our adventure. Diversity in all its forms enriches exchanges and the working environment. If you want to join a growing brand with a real philosophy, send us your application! BA&SH is waiting for you! KNOW HOW WE WORK Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time. We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched. We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better. We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.