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Warranty & Reporting Analyst - Product Technical Support
Ingersoll Rand
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted 2 days ago
About this role
Job Title Temporary Warranty Analyst Location Hybrid About Us Ingersoll Rand is a Fortune 500 company with a passion for making lives better. We do this by living our values, and through a relentless focus on the success of our customers and partnering with our employees to think and act like owners. We believe in sustainability through the development and distribution of a broad range of global brands designed to meet the needs of our customers in both efficient and responsible ways. Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce. Job Summary This role is for a temporary duration of six months. The Temporary Warranty Analyst is responsible for reviewing, validating and approving or denying warranty claims arising from field failures. The role manages warranty system administration, ensures accurate and timely claim processing, provides technical assessment and reporting, and works with internal teams and channel partners to improve warranty processes and customer outcomes. Responsibilities • Administer assigned warranty claims in the Tavant Warranty Management System, ensuring accurate data entry and prompt processing. • Review claims against warranty policy, confirm that all required information is complete and accurate, assess failure modes and assign responsibility. • Audit labour and travel requests for compliance and communicate claim adjustments or denials clearly and promptly to customers and channel partners. • Provide training and guidance to channel partners on warranty processes and the Tavant system, and work with customers to resolve claim errors or clarify information. • Use sound judgement to assess exceptional customer or site circumstances and recommend appropriate extensions or changes to published warranty parameters. • Develop warranty reports and channel metrics to support corrective action, monitor activity and identify potential abuse, negligence or process improvement opportunities. • Partner with Global Warranty, Quality, Technical, Engineering, Sales and Marketing teams to support consistent processes, reliability reviews and defect cost liability decisions. • Coordinate warranty-system changes, user acceptance testing, database maintenance and third-party vendor support tickets, while supporting relevant aftermarket programmes such as SelectCARE. Basic Qualifications • Technical or Engineering degree preferred; relevant warranty, quality, technical or analytical experience will also be considered. • Practical experience in warranty, quality and analysis; technical knowledge of industrial equipment or vehicles is desirable. • Strong proficiency in Microsoft Office; experience with Tavant Warranty Management System is preferred but not essential. • Excellent written and verbal communication skills, with the ability to prepare clear basic reports. • Demonstrated experience managing multiple priorities, meeting customer expectations and service-level agreements, and contributing to projects. • German language proficiency would be an advantage. • Awareness of process improvement or Lean principles is an advantage. Travel & Work Arrangements/Requirements Hybrid. Key Competencies • Analytical thinking and attention to detail • Technical judgement and structured problem-solving • Customer focus and clear, tactful communication • Ability to work independently and use initiative with minimal supervision • Ability to manage competing priorities and resolve issues under pressure • Cross-functional collaboration and continuous improvement mindset What We Offer • 25 Days Holiday + Statutory Holidays (Option to purchase 5 days after probation period) • Employer Pension Contribution scheme • Death in Service Benefit of 4 x salary • Cycle scheme (After probation period) • VHI Health Cover • Employee Assistance Program (EAP) • Company Sick pay (After probation period) • LinkedIn Learning (Full Free Access) • Ownership Works equity program: we believe in the power of employee ownership. All full-time permanent employees are eligible for a one-time stock award after successfully completing one year of employment. Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.