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CitiService Manager, CitiService Investor
Citi
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted yesterday
About this role
Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters. About Investor Services Citi's Investor Services provides a comprehensive suite of services across over 100 markets globally, supporting significant product and client growth in local and global products including Custody, Funds & Execution Services. We are a critical partner for our clients, ensuring efficient and scalable operational services. Role Overview We are seeking an experienced, client-focused leader to join the CitiService team supporting Fund Services Operations. As a key member of the CitiService leadership team, this individual will help shape the strategic direction of the function while managing and deepening relationships with a portfolio of senior client stakeholders across the EMEA region. Key Responsibilities: Possesses deep expertise in Fund Accounting and Fund Administration, with a strong understanding of associated operating models, client deliverables, risk considerations, and industry best practices. Knowledge of Custody is advantageous, enabling a holistic approach to client servicing, stakeholder engagement, and strategic solution delivery. Manages senior‑level institutional client relationships, acting as a strategic internal advocate and ensuring seamless, high‑quality service delivery throughout the client lifecycle. Oversees end‑to‑end service delivery, ensuring post‑sale and post‑implementation support meets agreed standards, adapts to evolving requirements, and includes effective escalation management and leadership reporting. Drives continuous improvement through regular review of processes, workflows, and controls, enhancing operational efficiency, service quality, and risk management. Owns client scorecards, KPIs, and feedback mechanisms, performing root‑cause analysis, anticipating client needs, and developing innovative solutions to prevent repeat issues. Represents Service Delivery in all client touchpoints—Service Reviews, Issue Management, partnership calls, and DDQs—ensuring clear communication and consistent follow‑through. Champions Citi Leadership Standards by developing team capabilities, ensuring cross‑coverage, fostering a proactive service culture, and strengthening collaboration with front office and operations partners. Ensures alignment between Service Delivery and Client Implementation across change events, leading operational readiness, transitions, and early‑life support, while maintaining full accountability for results, compliance, ethical judgment, and the effective use of AI tools to drive productivity and innovation. What we are looking for: Extensive industry experience and in leadership roles within Investor Services or similarly client‑focused environments. Extensive experience managing major institutional client relationships with strong awareness of regional service expectations. Proven ability to work as part of matrixed teams, demonstrating ownership, sound judgment, and the capability to motivate all team members and cross‑functional partners. Strong track record in driving transformational change using data‑driven insights, collaboration, and execution of complex, large‑scale initiatives. Exceptional communication, presentation, and facilitation skills, with experience leading senior client engagements and high‑level internal forums such as Steering Committees. Advanced analytical skills, able to synthesize diverse information, identify themes, and create structured solutions for complex issues. Effective leadership and partnership‑building capabilities, with demonstrated success fostering strong relationships across global and regional teams. High adaptability in evolving or emerging business areas, supported by deep financial‑services knowledge and regulatory understanding What we can offer you: By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here. Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. LI-EŁ1 ------------------------------------------------------ Job Family Group: Customer Service ------------------------------------------------------ Job Family: Institutional Customer Service ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Primary Location Full Time Salary Range: 109 920,00 € - 164 880,00 € ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi’s EEO Policy Statement and the Know Your Rights poster.