To provide comprehensive administrative support to the NHS patient pathway, ensuring the accurate processing, formatting and distribution of patient correspondence. To act as a key point of contact for patients, GP practices and consultants, maintaining high standards of customer service and ensuring patient information is handled efficiently, accurately and confidentially.
ACCOUNTABILITIES AND ACTIVITIES
Format, quality check and input patient and GP details onto clinical correspondence returned from outsourced medical typists.
Ensure all patient letters are accurate, complete and compliant with Trust and hospital standards before processing.
Handle NHS patient enquiries received via telephone and email in a professional, courteous and timely manner.
Liaise with consultants and clinical teams to obtain sign-off and approval of patient correspondence where required.
Print, prepare and post patient and GP letters within agreed timescales.
Process onward referrals and ensure all supporting documentation is completed and forwarded appropriately.
Upload patient letters and correspondence to HMS2 accurately and in a timely manner.
Maintain accurate patient records and update information systems as required.
Escalate urgent patient or clinical issues to the appropriate consultant or manager.
Ensure all patient information is handled in accordance with GDPR, NHS confidentiality requirements and hospital policies.
Work closely with colleagues across departments to support efficient patient administration processes.
Contribute to maintaining departmental service standards and performance targets.
Attend relevant training sessions and meetings as required.
Carry out any other duties that reasonably fall within the scope and responsibility of the post.
QUALIFICATIONS, TRAINING AND EXPERIENCE
Good standard of general education, including GCSEs (or equivalent) in English and Mathematics.
Previous administrative experience in a healthcare, NHS, medical or customer service environment is desirable.
Experience of handling confidential and sensitive information.
Good working knowledge of Microsoft Office applications including Word, Outlook and Excel.
Experience of patient administration systems would be advantageous.
Benefits
We offer employees a competitive salary as well as a comprehensive benefits package which includes:
35 days annual leave inclusive of bank holidays (Pro Rata)
Employer and employee contributory pension with flexible retirement options
Flexibility to maximise your work life balance
‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
Free Bupa wellness screening
Private medical insurance
Life assurance
A great team, all dedicated to being the best
We're committed to people, both patients and staff. Join us, and you'll receive a warm welcome.
Job Info
Job Identification
29385
Job Category
Patient Support
Posting Date
11/11/2026
Apply Before
11/27/2026
Job Schedule
Full time
Locations
Picktree Lane, Washington, Tyne and Wear, NE38 9JZ, GB
Pension
Private healthcare
Pay
Pay is not stated in the ad.
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