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ITAD Account Manager
Hewlett Packard Enterprise
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Source date: 10/28/2026
About this role
ITAD Account Manager This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: ITAD Account Manager Job Summary The ITAD Account Manager is responsible for driving growth and managing customer relationships related to IT Asset Disposition (ITAD) services in EMEA region, supporting HPE, Channel partners and direct customers. Acting as the primary customer contact, the role focuses on developing trusted relationships, identifying new business opportunities, and delivering secure, compliant, and environmentally responsible IT asset disposition solutions Through strong collaboration with internal teams, partners, and customers, the ITAD Account Manager helps position HPE Financial Services as a trusted advisor in technology lifecycle management, supporting customers in maximising value recovery, reducing environmental impact, and achieving their sustainability goals. Key Responsibilities Account Management * Manage and grow a portfolio of ITAD customers. * Build strong relationships within HPE and key stakeholders and decision-makers. * Conduct regular business reviews and identify opportunities for service expansion. * Ensure high levels of customer satisfaction and retention. Business Development * Identify and pursue new qualified ITAD business opportunities. * Develop proposals, quotations, and service agreements. * Achieve sales targets and revenue objectives. * Collaborate with marketing and sales teams on lead-generation activities. Project Coordination * Work closely with operations teams to ensure successful project delivery. * Monitor project timelines, customer requirements, and service levels. Compliance & Risk Management * Ensure adherence to ITAD industry standards and regulations. * Support customers with data security and environmental compliance requirements. * Maintain knowledge of certifications, & industry trends Reporting & Analysis * Prepare customer reports, asset recovery summaries, and sustainability metrics. * Track account performance and profitability. * Maintain accurate CRM and customer records. Required Qualifications * Experience in account management, sales, IT services, or ITAD. * Understanding of IT hardware lifecycle management. * Experience managing customer relationships and commercial contracts. * Proficiency in CRM systems and Microsoft Office applications. Skills & Competencies * Excellent communication and presentation skills. * Strong negotiation and relationship-building abilities. * Project management and organizational skills. * Commercial awareness and sales acumen. * Knowledge of data security and sustainability practices. * Ability to manage multiple customer accounts simultaneously. Preferred Qualifications * French Language speaker Key Performance Indicators (KPIs) * Margin Contribution * New business opportunities generated. Typical Career Path: ITAD Account Manager → Senior Account Manager → Strategic Account Manager → Business Development Manager → ITAD Sales Director. Accessibility HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked [here](https://people.hpe.com/s/externalcase/candidate-support). Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability. What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Let's Stay Connected: Follow [@HPECareers](http://instagram.com/hpecareers) on Instagram to see the latest on people, culture and tech at HPE. Job: Sales Job Level: Expert HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: [Equal Employment Opportunity](https://hr.ext.hpe.com/Equal-employment-opportunity-policy.pdf). Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. Recruitment Fraud Alert We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications. All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately. Hewlett Packard Enterprise Technology innovation that fosters business transformation. [We Are In the Acceleration Business](https://www.hpe.com/us/en/about.html) We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives. Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed. Standards of Business Conduct (SBC) The Hewlett Packard Enterprise Standards of Business Conduct (SBC) embody the fundamental principles that govern our ethical and legal obligations to Hewlett Packard Enterprise. They pertain not only to our conduct within the company but also to conduct involving our customers, channel partners, suppliers and competitors. Read more about how we [win the right way.](http://investors.hpe.com/governance/sbc) Equal Opportunity Employer (EEO) Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law. If you’d like more information about your EEO right as an applicant under the law, please click here: Know Your Rights. [Equal Employment Opportunity is the Law](https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) [Equal Employment Opportunity is the Law - Supplement](https://www.eeoc.gov/employers/upload/eeoc_gina_supplement.pdf) E-Verify (US & PR only) HPE is an E-Verify employer. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm the employment eligibility of all newly hired employees. For more information [click here](https://www.e-verify.gov/about-e-verify/what-is-e-verify). Accessibility HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked [here](https://people.hpe.com/s/externalcase/candidate-support). Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability. Disclosure of Sensitive Personal Data Please ensure the resume you submit to us does not include any sensitive personal data. Sensitive personal data includes data revealing information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation. To the extent the resume you submit does contain this type of personal data, you consent to the storing and processing of this data by HPE for the purpose of reviewing and managing your application.