EXPLORE YOUR NEXT CHAPTER
Public Sector Account Development Manager
PHS Group
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Source date: 11/3/2026
About this role
Public Sector Account Manager Location: Midlands, South West & South Wales Salary: Competitive Salary + Bonus + Company Car/Car Allowance About the Role We have an exciting opportunity for an experienced Public Sector Account Manager to join the growing Public Sector team at phs Group. Reporting directly to the Head of Public Sector, this specialist role is focused on managing and growing an established portfolio of public sector customers, while developing new business opportunities across the education sector, particularly within Multi Academy Trusts (MATs). This is a strategic account management position that combines customer retention, relationship development, tender management and business growth. The successful candidate will work closely with internal stakeholders and customers to deliver exceptional service, maximise retention, and identify opportunities to expand phs services across a diverse public sector portfolio. Key Responsibilities As our Public Sector Account Manager, you will: Deliver annual retention targets across an existing public sector customer portfolio. Achieve new business growth targets through account development and the acquisition of new opportunities within Multi Academy Trusts and the wider education sector. Develop and maintain detailed account plans covering opportunities, service improvements, contract reviews and product innovation. Build strong partnerships with customers and key internal stakeholders to ensure a clear understanding of customer objectives and requirements. Ensure customers receive an exceptional level of service and support. Influence tender and contract renewal strategies, demonstrating the value of phs solutions and services. Lead responses to tenders, including pricing, risk assessment and development of compelling win themes. Accurately maintain customer activity, opportunities and pipeline information within Salesforce CRM. Produce management reports including revenue forecasts, pipeline updates, SWOT analyses and action plans. Take a proactive approach to account management, ensuring clear communication and effective stakeholder engagement. About You To be successful in this role, you'll have: Proven experience managing public sector customer accounts within a complex environment (ideally 5+ years). Experience working with the education sector and/or Multi Academy Trusts (highly desirable). A strong track record of customer retention, account growth and business development. Excellent relationship-building and influencing skills. Outstanding communication and stakeholder management abilities. Experience of working within a service-led organisation. Strong commercial awareness and strategic planning capability. Experience using Salesforce CRM and Microsoft Office applications, including Excel. A proactive, self-motivated approach with a desire to deliver exceptional customer outcomes. High levels of integrity, professionalism and accountability. A full UK driving licence and willingness to travel extensively throughout the region. What You'll Receive in Return At phs, we recognise and reward commitment, performance and expertise. In return, we offer: Competitive salary Bonus / OTE opportunity Company car or car allowance 23 days annual leave plus bank holidays (31 days total) Buy and sell holiday scheme Virtual GP service for you and your household phs Perks employee discount platform with savings at major retailers and supermarkets Accredited ILM leadership and management training Apprenticeship opportunities Free onsite parking Enhanced parental and paternity leave Pension scheme Life assurance Cycle to Work scheme 24/7 wellbeing support helpline Access to a wide range of additional employee benefits About phs Group Founded in 1963, phs Group is the UK's leading provider of hygiene and workplace services, supporting more than 90,000 customers across 300,000 locations throughout the UK, Ireland and Spain. At phs Group, we are committed to creating an inclusive workplace where every colleague feels valued, respected and able to bring their authentic self to work. Diversity, equality and inclusion are at the heart of our culture, and we welcome applications from all backgrounds. If you're an experienced Public Sector Account Manager with a passion for developing customer relationships, winning new business and delivering outstanding service, we'd love to hear from you. Apply today and join the phs team.