About Northern Trust
As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.
Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.
With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Role
The Global Institutional Client Group (GICG) is responsible for developing and maintaining relationships with institutional investors across the EMEA region. The Associate plays a key role in supporting these relationships by partnering with the GICG team to deliver a high standard of client service to both existing and prospective clients.
The successful candidate will interact directly with clients to understand their servicing needs and investment objectives, respond to enquiries, and provide information on Northern Trust Asset Management's products and services. The role offers broad exposure across distribution, investments, product, and operational functions, providing an excellent opportunity to develop a well-rounded understanding of the asset management industry. We are seeking a proactive, collaborative, and client-focused individual to join and strengthen the team.
Key Responsibilities
- Support Relationship Managers in delivering an exceptional client experience across institutional client relationships.
- Serve as a key point of contact for client servicing matters, ensuring timely resolution of queries and effective coordination across internal teams.
- Develop a strong understanding of clients' business objectives, investment goals, and market challenges.
- Build and maintain strong working relationships across the organisation, advocating for client needs and ensuring seamless service delivery.
- Coordinate account onboarding, cash flows, fee reviews, and client data maintenance activities with relevant business partners.
- Manage day-to-day client servicing requests and support internal stakeholders in responding to client requirements.
- Partner with Relationship Managers and the broader distribution team to understand client needs and identify opportunities to enhance processes, products, or services.
- Support projects and initiatives aimed at improving the client experience and delivering strategic business objectives.
- Coordinate client meetings, due diligence questionnaires (DDQs), requests for information (RFIs), and other client-related deliverables.
- Assist with the preparation of client and prospective client meeting materials, including presentations, briefing notes, and supporting documentation.
Knowledge & Development Opportunities
- Gain a broad understanding of asset management products, services, and distribution activities.
- Develop in-depth knowledge of institutional investors across different client segments and geographic markets.
- Work alongside experienced distribution professionals supporting both existing and prospective clients.
- Build exposure to investment specialists across multiple asset classes and deepen understanding of Northern Trust Asset Management's investment capabilities and market differentiators.
- Further develop communication, relationship management, analytical, problem-solving, and stakeholder management skills.
Skills & Experience
- 2-5 years of institutional client servicing experience.
- Minimum of 2 years' experience within the investment management or broader investment industry.
- Proficiency in Microsoft Excel and PowerPoint.
- Experience with Salesforce and Adobe Acrobat/Adobe Writer is advantageous.
Valuable Competencies
- Strong verbal and written communication skills.
- Ability to manage multiple priorities and deadlines within a fast-paced environment.
- Proactive problem-solver with a solutions-oriented mindset and focus on client outcomes.
- Strong interpersonal skills and the ability to build effective relationships across teams and stakeholders.
- Demonstrates accountability, sound judgement, and ownership of responsibilities.
- Entrepreneurial, collaborative, and committed to continuous improvement and high-quality results.
Work Authorization
Applicants must have the right to work in the United Kingdom at the time of application and for the duration of employment.
Please note that Northern Trust is unable to provide visa sponsorship for this role. This includes Skilled Worker visas, Global Business Mobility routes, Graduate visas, Youth Mobility Scheme, High Potential Individual visas, Scale-up Worker visas, Temporary Worker visas, and other employer-sponsored visa categories.
Working with Us
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.
Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.
Reasonable Accommodation
Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [MyHRHelp@ntrs.com](mailto:MyHRHelp@ntrs.com?subject=Reasonable%20Accommodation%20-%20Job%20Application%20and%20Employment%20Process), or alternatively you can discuss your individual requirements with the recruiter you are working with.
Looking for greater?
You found it.
A global financial leader with more than 22,000 employees in 23 locations worldwide, Northern Trust empowers our employees to achieve more than just business goals. Our focus on work-life balance, career mobility and unique opportunities are just a few of the reasons we’ve been named one of the world’s most admired companies.
[Terms and Conditions](https://www.northerntrust.com/terms-and-conditions)
[Candidate Privacy Notice](https://www.northerntrust.com/content/dam/northerntrust/pws/nt/documents/careers/privacy-policy.pdf)
[California Applicant Privacy Notice](https://www.northerntrust.com/content/dam/northerntrust/pws/nt/documents/legal/california-applicant-privacy-notice.pdf)
[Pay Transparency Nondiscrimination Provision (U.S)](https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)
[Transparency in Coverage Disclosure – North America](https://experience100.ehr.com/nanosurprises-northerntrust/)
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our [HR Service Center](mailto:MyHRHelp@ntrs.com) or call 1-800-807-0302 (North America), +630-276-5353 (Asia Pacific), 1800-425-0333 (India), +44(0)207 982 4357 (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.
APAC/INDIA EEO STATEMENT
It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.
Canada EEO STATEMENT
Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.
EMEA EEO STATEMENT
It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.
USA EEO STATEMENT
It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status.
[EEO Know Your Rights (U.S.)](https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf)
