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Senior Client Support Administrator **internal applications only** *12 Month FTC*
Culina Group
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Source date: 10/15/2026
About this role
Company Description Who are Culina? Culina is the UK’s leading independent specialist supply chain partner, trusted by some of the nation’s best recognised food, fast-moving consumer goods (FMGC) and retail brands. We're proud to employ over 22,000 colleagues across 100+ locations nationwide, supported by a fleet of more than 5,500 trucks and trailers delivering every day. We currently have an exciting opportunity in our Chilled & Fresh division – from supplier to shelf, we make fresh supply chains simpler. Our expertise in temperature-controlled logistics ensures products are delivered safely, efficiently and on time, helping customers maximise availability and minimise waste. Job Description Life in this role As part of our Chilled & Fresh division, we have an exciting opportunity to join the team as a Senior Client Support Administrator. Salary: £29,117 Shift: Various daytime shifts, 06:00 - 18:00 This is a fixed term contract for 12 months. As a Senior Client Support Administrator you will be the first point of contact for a number of our well known clients, delivering outstanding customer service. You will be required to resolve queries, looking after the stock/order management for allocated clients, as well as communicating with internal departments to achieve the best solution for any incoming queries. Key Duties of a Client Support Administrator: * Control the timely and accurate receipt of sales orders, ensuring they are available to the warehouse within agreed timeframes * Key manual orders onto SAP ensuring a 5 point check is completed for each order processed. * Chase any missing / outstanding orders with the client obtaining clarification of receipt or non-receipt * Control duplicate receipt of orders communicating to the client and confirming if orders are to be processed or cancelled * Control of customer shelf life settings within SAP * Manage EDI crashes within SAP, processing failures and resolving issues * Cap and allocate stocks to orders capturing fulfilment to customers where requested * Inventory management and quality control, avoiding mis-rotation of stocks, holding and releasing stocks from and to various quarantine status’ upon request * Deal with Clients face to face, by phone or email, ensuring queries are dealt with are managed in a timely and professional manner * Provide Client reports that are accurate and communicated within the agreed timeframes * Ensure positive client experience through high quality service and communication thereby attaining client retention * Provide detailed traceability reports to clients within an agreed timescale * Obtain special costs for one off delivery points and off delivery destinations * Communicate with internal and teams to achieve query resolution for Clients * Train new starters on full end to end processes * Support and work alongside Client Support Supervisors providing assistance where required * Help towards maintaining adequate holiday and sickness cover throughout the team * To learn and understand each Client’s needs and requirements to allow cover to run smoothly and effectively * Identify key areas of improvement of the day to day running of each account * Ensuring with the support of the Supervisors each personnel has a balanced workload Qualifications What you’ll need ... * Excellent verbal and written communication skills * Exceptional attention to detail * Ability to work in a pressurised environment * Ability to work using own initiative * Negotiating skills – ability to influence and steer * Effectively prioritising work load in order to meet set deadlines * Customer Service driven, in order to maintain a high level of customer focus * Computer literate particularly with MS Word, Outlook and Excel * Previous experience in a similar role (ideally within a major distribution operation) * Be a good team worker demonstrating loyalty and commitment to the organisation and team members * Professional, approachable and helpful to ensure smooth running of the general operation * Enthusiastic, conscientious and reliable * Flexible – Understand business needs Additional Information What is in it for you? If you're looking for a role where you can make an impact, develop your career, and be part of a team that works as one to achieve great results, we'd love to hear from you. * Salary Sacrifice Car Scheme - our salary sacrifice scheme offers a cost-effective way to drive an electric vehicle, with payments taken directly from your salary. Eligibility and salary thresholds apply. * Wellbeing Support – your wellbeing matters to us. Through our Employee Assistance Programme, you'll have 24/7 access to confidential counselling and legal support, whenever you need it. * Eye Care Vouchers – free eye tests and discounts on prescription glasses. * Reward & Recognition – we love celebrating great work, we recognise those who go above and beyond. * Everyday Discounts – our benefits platform gives you access to discounts from over 50 leading retailers, helping your money go further every day.