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Field Service Engineer North West Regions
OSI Systems, Inc
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Source date: 10/20/2026
About this role
Overview Rapiscan Systems is a global leader in detection technology, delivering advanced cargo and vehicle inspection solutions for ports, borders, military operations, high-security facilities, and checkpoints. Our mission is to support the fight against terrorism, drug trafficking, illegal immigration, and trade fraud. We offer a wide range of scanning system configurations that utilise low-, medium-, and high-energy X-ray technologies—individually or in combination—to meet the specific security needs of our customers. Role Overview We are seeking a dedicated and technically skilled Field Service Engineer to join our team. In this role, you will be responsible for the installation, maintenance, repair, and support of Rapiscan's industry-leading security screening systems. Working across our full product portfolio, including X-ray, CT, Checkpoint, and Trace Detection systems, you will ensure equipment operates at peak performance while delivering exceptional customer service. This position primarily covers the North West, North East, and Midlands regions, supporting a diverse customer base including airports, government facilities, prisons, critical infrastructure sites, transportation hubs, and commercial environments. You will play a key role in maintaining the safety and security of these vital locations through the effective servicing and support of advanced security screening equipment. Responsibilities Install, commission, maintain, and repair Rapiscan security screening systems, including X-ray, CT, Checkpoint, and Trace Detection technologies. Respond to service call-outs and provide onsite support across customer locations in the North West, North East, and Midlands. Deliver remote technical support to customers and distributor engineers, ensuring timely issue resolution. Work closely with Project Managers, Engineering, Logistics, and Quality teams to support installations, upgrades, and continuous improvement initiatives. Complete service documentation, maintenance records, and non-conformance reports accurately and on time. Support customer demonstrations and provide technical feedback to Product Management and Engineering teams. Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork. Demonstrate behavior consistent with the company’s Code of Ethics and Conduct. It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem. Qualifications Qualified in Electrical, Electronic, Mechanical Engineering, or a related discipline, or equivalent field service experience. Proven experience servicing and supporting complex electrical and mechanical systems in a customer-facing environment. Strong fault-finding and diagnostic skills with the ability to resolve technical issues independently. Experience with X-ray, CT, security screening, medical imaging, or similar high-tech equipment is highly desirable. Knowledge of PLCs, electronics, hydraulics, high-voltage systems, or industrial engineering equipment would be advantageous. Self-motivated, flexible, and able to work effectively under pressure in a fast-paced environment. Willingness to travel extensively the north west, north east and midlands Eligible to obtain airport security clearance and SC Clearance. Full UK driving licence required.