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Client Care Assistant
Medivet Group Limited
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted 5 days ago
About this role
Medivet Kirkcaldy is now recruiting a Client Care Assistant to join their newly formed team in readiness for the practice opening! As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues. This is a full time position working 40 hours per week with a mixture of weekdays and weekends, playing a vital role within the clinic. Previous Veterinary Receptionist experience would be ideal. Start date will be 11th January 2027 in readiness for the practice opening. The practice address is 1 Seafield Road, Kirkcaldy, KY1 1SR. Your career means more than a rota and a job title, that’s why we offer: Health and wellbeing * Health Cash Plan from day one * 24/7 counselling and wellbeing support * Life Assurance 3 x salary Annual leave * 5 weeks’ annual leave plus Bank Holidays, rising with length of service * Extra ‘Day for You’, a paid day off just for you Additional support * Cycle to Work * Season Ticket loans * Discounts on Medivet products and services About you You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable. What you’ll be doing Typically, in this role, you’ll: * Carry out reception duties, greeting clients on arrival, and updating records * Triage the impact of emergency appointments, contacting clients and rearranging as needed * Manage the practice diary to ensure appointment availability is optimised to team skillset * Answer client phone calls and manage messages * Ensure appointment slots are available for clients to book online * Process any repeat prescription order requests * Work collaboratively within a supportive team *Medivet is a family of passionate, supportive and thoughtful veterinary professionals. We work as one team to support each other, grow the business, and make sure every pet receives the very best care.* Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. At Medivet we’re proud that we’ve been able to achieve steady growth without losing the family feel of the company, and we’re always looking for like-minded people to join us. You’ll be joining at a time when Medivet is growing, and you’ll be able to make a real impact on how the business is shaped for the future.