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Key skills in this ad
Skills and tools
Customer service
Safeguarding
Hospitality
Tax
Picked out automatically from the employer's ad. Read the full description before applying.
About this role
Company Description
Legal & General (L&G) is a leading UK financial services group and major global investor.
We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.
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We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.
Who we are
Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement.
We’re a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys.
We focus on helping the customers of today and tomorrow achieve better long-term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect with them quickly, efficiently and wherever possible in highly personalised ways.
Job Description
We’re looking for a Customer Experience Representative to join our team in Hove, with a competitive salary of £25,000. You’ll support customers and colleagues by making sure important correspondence and case-related work is handled accurately, efficiently and sent to the right place.
You don’t need previous financial services experience or formal qualifications. We’re looking for someone with strong customer service skills, a good eye for detail and the confidence to learn new processes and systems.
We offer a choice of full-time working patterns: 7:00am to 2:30pm, 8:00am to 3:30pm or 9:00am to 5:00pm. The role is based in our Hove office five days a week.
What you'll be doing:
Sorting and distributing incoming post to the appropriate teams
Responding to customer emails and providing clear progress updates
Processing trust-related work, case receipts and other administrative tasks
Redirecting work to claims, Life customer admin and other relevant teams
Recording customer and case information accurately
Prioritising daily tasks and customer queries
Following agreed processes and regulatory requirements
Working with colleagues to deliver positive customer outcomes
Who we're looking for:
Customer service experience from retail, hospitality, an office or another customer-facing environment
Clear and confident written and verbal communication skills
Strong attention to detail
The ability to organise and prioritise different tasks
Confidence learning and using different systems
A collaborative approach and willingness to support colleagues
An adaptable and positive attitude
A commitment to treating customers fairly and delivering good outcomes
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
Generous pension contribution
Life assurance
Healthcare Plan (permanent employees only)
At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
Competitive family leave
Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
There are many discounts we offer – both for our own products and at a range of high street stores and online
We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience
Additional Information
At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.
If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.
It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.
Consulting
Part-time
Flexible hours
Pension
Bonus
Pay
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